Customer Satisfaction Surveys at Your Fingertips.

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Presentation transcript:

Customer Satisfaction Surveys at Your Fingertips

Why? In 2007, no customer satisfaction survey since Options: Paper surveys on our own Expensive surveys by consultant Need for robust analysis tool

What? Counting Opinions’ LibSat Reasonable Cost Customized

How? On your site Marketing: Posters in the branches

More Marketing:

Using the Results Measure strategic plan objectives Respond to auditors Gauge customers’ responses to our new efforts Provide information for projects Note trends in the branches

Reports

When looking for information, indicate the method you prefer... (select the best fit)