Open Bridge CBTG Seattle February 2014

PROJECT OVERVIEW Supported By CBTG February Launch OPEN BOOKING PROBLEM Direct (Concur, Vendor [IHG/AVIS]) vs. Indirect (Manual, ed) Flexibility Causes Leakage: Incomplete Management & Reporting CURRENT SITUATION Open Bookings Pushed by Agents or Travelers Open Bookings Shown in Concur Open Bookings NOT Synced to GDS Open Bookings NOT interfaced to backoffice systems Open Bookings NOT included in Reports outside Concur PROJECT & PROBLEM

TRIPLINK API A set of APIs offered through Concur Developer Uses Passive Segments Setup on per-Client basis (Client must Enable) Initial Import with Historical Pulls Itinerary Notifications Available (Any New or Changed, or Trigger) Push or Pull Methods Attach Concur OR GDS Profile to PNR Your PCCs, Branches, UDIDs, Queues, Remarks, and Process Flows SOLUTION

HOW IT WORKS

INTEGRATION TripLink App Setup and Certified Supporting Application Website How-To Guide on Agency Site Compatible with WS, Apollo, Sabre PROCESS App Available to Clients to Enable Enabled Clients Show in Secured Website Client Needs to Authorize You Visible to WSAdmin as Public App WSAdmin will Enable Application Client Tokens refreshed Annually EXTERNAL SUPPORTING TOOL Application Website for Agency/Client Management & Config Client Token Generation Triggers and Notification MGMT PNR Setup BEHIND THE SCENES

CLIENT PROCESS

LOGIN Web-based Site Nothing to Install Multiple User Accounts / Roles Data and Account Security

HOMEPAGE

VIEW ACCOUNTS

EDIT ACCOUNT

ADD ACCOUNT

HISTORY AGENCY SITE – HISTORY

WRAP-UP - DISCUSSION - - QUESTIONS - - IDEAS - - MODIFICATIONS -