Slovenian One stop shop system Teja Batagelj Ministry of Public Administration, Slovenia

One stop shop system for sole traders One stop shop portal for sole traders offers: registration of a sole trader sending tax data registration of an entrepreneur into obligatory social insurance registration of an entrepreneur’s children into obligatory health insurance entry of changes closure of the sole trader identification for VAT purposes e-handed decisions from public institutions all above mentioned procedures can be done by internet from home or on entry point

In the RS there are 18 6 active entry points which are: AJPES (Agency of the Republic of Slovenia for Public and Legal Records and Services) Administrative units JAPTI (Public Agency of the Republic of Slovenia for Entrepreneurship and Foreign Investments) DURS (Tax Administration of the Republic of Slovenia) District Units of Chamber of Craft of Slovenia District Units of Chamber of Commerce and Industry of Slovenia And one virtual entry point Use of the system with any of qualified digital certificate in the RS.

Main impacts: increased trend of registration: 36,7% new existing sole traders: 9169 (15% of all sole traders ) all services are free of charge

Company start-up before Slow Complicated Non-friendly Not accessible = Several contacts User dissatisfaction

Company start-up after Fast Simple Friendly Accessible Transparent = “One stop shop” User satisfaction

One stop shop project for companies Goals To enable fast (in 4 days), simple and free of charge registration of a company To perform all other obligatory procedures for start up at one stop shop contact point or online To support other (most frequent) services for businesses at one stop shop contact point or online

Data about the project Duration: January 2007 – February 1, 2008 Human resources used: 36 man/year 15 institutions involved 18 lecturers Budget: EURO for development of the system EURO for training EURO for adjustment of subsystems Total: EURO (MPA: EURO, 85% ESF)

Scheme of the One stop shop system

Impacts Services are not limited by time or geographical factor (24*7*365) All services at the One stop shop portal are free of charge A portal is a single point for e-services and life events for businesses The procedure from opening the bank account, submitting the application for registration into court register to receiving a decision about the entry can be done electronically (e-signing, e-delivery in a safe mail box) Companies can perform more than procedures per a year online

Savings for companies (10 MIO EURO per a year) if all companies use services of One stop shop portal Entry in the court register and the entry into business register is done simultaneously with the assignment of tax number to the company Abolished notarization of contract of members and memorandum of association for simple limited liability company Abolished publication of entries in Official Gazette, replaced by free of charge publication on the websites Abolished fee for entries into Court register Submission of completed forms (registration in 3 days) Impacts

Increased exchange of data between institutions  abolishment of paper work Business and court register have become technologically one database Cooperation of public institutions User satisfaction Positive registration trend

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