1 © 2009 by Nelson Education Ltd.

2 The Business of Business Travel Chapter 3

3© 2009 by Nelson Education Ltd. Objectives  Classify Canadian business travel.  List reasons for business travel.  Explain the main differences between business travel and vacation travel.  Describe the MNEs of business travellers.  Explain the difference between pure incentives and sales incentives.  Tell how airlines compete for the business of the business traveller.

4© 2009 by Nelson Education Ltd. Objectives  Describe the efforts of car rental chains and railways to meet the needs of the business traveller.  List the special services and facilities that the accommodation industry offers business travellers.  Describe the work of business travel departments and corporate travel agencies.  Discuss careers related to business travel.

5© 2009 by Nelson Education Ltd. Canadian Business Travel  Domestic business travel  Business travel between the United States and Canada  Canadian business travel to overseas countries  Overseas business travel to Canada

6© 2009 by Nelson Education Ltd. Business Travel and the Travel Industry  The growth of business travel  The travel industry as a supplier  The business travel bonanza  The characteristics of business travel  The cost factor

7© 2009 by Nelson Education Ltd. Incentive Travel Programs  Incentive travel definition –A motivational award –Achieve sales goals –Improve morale –Reduce employee turnover  Characteristics of incentive travel programs  Pure incentives versus sales incentives

8© 2009 by Nelson Education Ltd. Transportation Systems and Business Travellers  Airline Service –Business class service –Airport comforts –Corporate discounts –Corporate rebates  Car Rental Service  Rail Service

9© 2009 by Nelson Education Ltd. Accommodation Services and Business Travellers  Hotels and Motels –Business class accommodations –Business facilities –Other amenities –Facilities for women  Conference Centres  Convention Centres

10© 2009 by Nelson Education Ltd. Channels of Distribution Business Travel Department  An In-house department  Versus the Commercial Travel Agency  Advantages Corporate Travel Agency   Off-site agency   Versus the BTD   Mega-agencies   Travel Management Services