Executive President’s Team Members Maurice & Sandra Smith  Former Factory Worker  Wanted Time with Family  Wanted Income Opportunity

Executive President’s Team Members Maurice & SandraSmith  Former Factory Worker  Wanted Time Freedom & Choices  $1200 in 4 weeks  Replaced income first year  Six figure income in 42 months  “Full Time” over 12 years now

Executive President’s Team Members Maurice & Sandra Smith

Penthouse Suite bigger than first apartment!

Follow-up & Customer Service Pennies in the Sale Fortunes in the Follow Up

Follow-up & Customer Service  Don’t Sell it if you aren’t going to do the follow up!!  Have a System, Schedule the system, EXECUTE the system.  Set up right at the point of sale  Follow an outline – If your team doesn’t have ne, use book 3: follow-up schedule to use (pg 6)  Days 1, 3, 7, 13, 19, 29

Follow Up Scripts  TotalBusinessMachine.com/members  Team Center | Retail | Follow Up | Customer Care Library

Follow-up & Customer Service  No Yes/No Questions  “And What Else?” – (data collection mission)  Everything is “NO Problem!”  Vomiting, the Runs, head ache, … no problem!  If you make an adjustment – follow up again the next day  Save all “adjustments” for the end -  The more contact the better-  Text, , phone calls, written notes  Get to business, respect their time.  Don’t be afraid to not know the answer, but keep your posture as a coach.  Ask for referrals

Building a Successful Business  Products  Commit to and use the products consistently  Take responsibility for your result  Trainings / Events  Plug into the events  Team calls and events  City events – STS  Quarterly Herbalife Events!  Action  Daily Invitations & Presentations / 90 Day Plan  Follow Up & Customer Service

Without Herbalife

WITH HERBALIFE - YOU CAN LIVE YOUR DREAMS