1.How do we reduce customer complaints? Business Challenges 2.How do we deliver services faster, better, cheaper? 3.How do we increase product-life-cycles? 4.How do we retain talent? 5.How do we build a corporate learning culture?

Benchmarking focuses on how to improve any given business process by exploiting BEST PRACTICES rather than merely measuring the best performance

Five Stage Benchmarking Methodology TRADE

Why TRADE Easy to explain and communicate. The 5 stages have memorable name! A proven 5 stage approach. Endorsed by the Global Benchmarking Network Flexible. Can be used for exploratory (1-12 week) or in-depth (13-36 week) projects Projects are supported through a TRADE project management spreadsheet; a TRADE training manual; and a benchmarking certification scheme

TRADE Certification Scheme The three TRADE Certification levels are a progression in benchmarking knowledge maturity TRADE Certification ensures a professional approach for benchmarking of best practices

TRADE Bronze DAY 1 Purpose of Training Introduction to Benchmarking Benchmarking Maturity Overview of TRADE Terms of Reference DAY 2 Research Act Deploy Evaluate

TRADE Bronze Who should attend? COOs, Directors, Vice President, General Managers, Senior Managers, Managers and Specialists of:  Corporate Development / Planning  Quality  Strategic Planning  Business Excellence  Organizational Planning

Dr Robin Mann Founder and Head Centre for Organisational Excellence Research, Massey University Commercial Director and Founder BPIR.com Ltd. Chairman Global Benchmarking Network

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