Improving Teamwork in Healthcare Karen Frush, MD -Duke University Health System; Christine Goeschel RN, MPA, MPS - Johns Hopkins University Jeanne-Marie.

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Presentation transcript:

Improving Teamwork in Healthcare Karen Frush, MD -Duke University Health System; Christine Goeschel RN, MPA, MPS - Johns Hopkins University Jeanne-Marie Guise, MD, MPH – Oregon Health Sciences University Heidi King - Department of Defense Heidi King - Department of Defense AHRQ Annual Conference September 28, 2007

Teamwork Is All Around Us

Evolution of TeamSTEPPS- Train the trainer success AHRQ High Reliability Program ( HRO) 12 Healthcare Systems 69 Individuals Civilian Training 470 trainers and staff Over 1500 attendees of Essentials Course ACHE Harvard Colloquium Ardent Health System ERM Conference Singapore, Turkey and JCR Department of Defense AHRQ Patient Safety Improvement Corp 200 Individuals 14 QIOs

Improving Teamwork in Healthcare Heidi King, Department of Defense Heidi King, Department of Defense Karen Frush, Duke University Karen Frush, Duke University Christine Goeschel, Johns Hopkins Christine Goeschel, Johns Hopkins Jeanne-Marie Guise, OHSU Jeanne-Marie Guise, OHSU

Common Themes Team training comes in multiple formats Team training comes in multiple formats – No “drive by” solution – Customizable – Adaptable Team work moves culture and is measurable Team work moves culture and is measurable Team training applies across all areas of healthcare, all specialties and clinical care areas Team training applies across all areas of healthcare, all specialties and clinical care areas Team training can be used with all levels of providers- not just nurses or doctors. Team training can be used with all levels of providers- not just nurses or doctors. Start with one part/aspect and evolve to meet needs Start with one part/aspect and evolve to meet needs Leadership and coaching counts Leadership and coaching counts A learning process- not a definitive solution A learning process- not a definitive solution

A journey of 1000 miles starts with a single step…in the right direction