Partners for Effective Communication Chapter 1 Partners for Effective Communication Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©

Learning Objectives Name the three partners in originating effective communication. Identify the five elements of the communication cycle. Name potential communication barriers and explain how barriers influence the communication cycle. Name the three major components of the CBO approach. Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©

Section 1: The Communication Cycle Communication, the exchange of information through speaking, signaling, or writing, involves the following elements: Sender—the person who originates a message Message—the information that is exchanged Transmission—how the message is delivered Receiver—the person to whom the message is sent Feedback—the response from the receiver Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©

A sender communicates effectively if….. The receiver understands your message. A favorable relationship is established between the receiver and sender. The message encourages a desired response from the receiver. Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©

Communication Barriers Communication barriers interfere with sending and receiving messages. Potential barriers include: Different Backgrounds Signaling Communication Situation Quality of Message Content Writing Skills Speaking Skills Listening Skills Reading Skills Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©

Backgrounds of Sender and Receiver Effective cross-cultural communication recognizes differences in: Language Values Beliefs Customs Religion Education Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©

Signaling Tone of Voice Body Language Written Message Appearance Facial Expressions Gestures Physical Movements Written Message Appearance Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©

Communication Situation Analyze the communication situation to choose the most effective message form and transmission mode. Message Form Permanency Level Message Difficulty Type of Feedback Wanted Feedback Needed When Transmission Mode Destinations Privacy Level Timeliness Cost of Message Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©

Quality of Message Content Effective messages incorporate the Six Cs to help sender and receiver reach a mutual understanding. Courtesy Clarity Conciseness Concreteness Correctness Completeness Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©

Develop Writing Skills Start writing today. Maintain a positive attitude. Practice writing. Decide why you are writing. Write key ideas on paper. Use your outline. Use references to verify correctness. Rewrite. Seek critique. Rewrite again. Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©

Develop Speaking Skills Choose words that your audience will understand. Pronounce words correctly and clearly. Practice word emphasis, volume control, pitch, and voice intensity. Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©

Improve Active Listening Skills Begin with an open mind. Determine the speaker’s approach to the material. Jot down key words when appropriate. Concentrate. Maintain eye contact with the speaker. Withhold judgment until you have heard the entire message. Provide feedback. Analyze the message. Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©

Develop Productive Reading Skills Scan the material. Concentrate. Take notes. Review the material to make sure you understand. Withhold judgment until you have read all the material. Analyze the material. Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©

Communication-by-Objectives (CBO): Section 2: The Communication-By-Objectives Approach Communication-by-Objectives (CBO): a whole-into-parts process that enables you to develop effective, appropriate messages for any communication situation. Plan a message. Compose a draft. Complete a message. Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©