Process Management Model As Applied to Facilities & Assets Management System (FAMS) Implementation

Facilities & Assets Management Systems (FAMS) ► Facilities & Assets Oriented ► Integrated ► Interdepartmental ► Modular ► Multi-Functional

FAMS Modules/Processes 1 ► Systems Administration ► Property ► Space ► Documents/Drawings ► Access/Keys ► Inventory ► Purchasing ► Reporting

FAMS Modules/Processes 2 ► Condition Assessment ► Utilities ► Construction ► Maintenance ► Accounting ► Personnel ► Customer Interface

Process Management Implementation Approach ► Business Process Driven ► Identifies Unit(s) Responsible for Each Process ► Respects Current University Governance ► Process Owners Responsible from Inception thru Maintenance of the System

Process Improvement Teams (PITs): Structure ► FAMS Address 15 Different Processes  -> 15 Different PITs ► Each PIT Composed of Process Owners  And Led by a Process Manager ► Only Active Process Owners  People with Clear Responsibility ► Groups Should be Representative  But as Small as Possible (<12)

Process Improvement Teams (PITs): Functions ► Process Owners Represent the Staff from their Department ► Achieve Consensus on Proposed Processes ► Process Manager Takes PIT Recommendations to Project Management Team for Approval ► Conduct the Implementation of their Process

Project Management Team: Structure

Project Management Team: Function ► Project Manager Leads the Project Team  Just as Process Managers Lead the PITs ► Approves PIT Recommendations  Or Sends Back for further Work ► Integrates the Process Improvements  And Resolves Conflicts between Processes

Process Management Model: Summary ► Business Process Driven ► Identifies Unit(s) Responsible for Each Process ► Respects Process Ownership ► Process Owners Responsible from Inception thru Maintenance of the System ► Project Management Team Integrates the Processes and Steers the Project

For More Information Paul Reed Smith Technology Officer Facilities Services