THE ONE- STOP SHOP EXPERIENCE Presented by Sasha Maryland

PRESENTATION GUIDE How Admissions and Records operated in the past Why we decided to change Q-Matic System What students experience Questions/Answers Chino Campus Fontana Campus Rancho Cucamonga Campus

In the Past Admissions was in its own building Cashiers office had a separate building outside Financial Aid was across Campus There would be long lines in all three areas Students would ask, “Why can’t I do it all at once?”

So We Created the One- Stop Shop

HOW IT WORKS Web stations were established in our front lobby area Students are provided computers at web-stations to complete applications, add/drop classes, view unofficial transcripts and other web related functions There are also full time staff members who provide lobby assistance and directs the students to the right area. Student assistants in Admissions and Financial Aid assist students on the computer.

HOW IT WORKS CONTINUED….. Students who need in-person assistance with either department must check in at the receptionist desk.

Q-MATIC The Q-Matic system was designed to help manage lines and wait times for all needing in-person assistance Q-Matic determines priority of how students are serviced A student is given a ticket when they check in. The ticket will reflect what type of service they are getting (A- Admissions/Cashier, F- Financial Aid, E- Express)

Waiting Area Once the students get their ticket, they are able to sit down in our waiting area There is a plasma screen located in the waiting area that tells them what numbers are being served and where to go Students will need to watch the plasma screen for their number to come up. They will also hear a doorbell.

Counter Stations Counter Stations are where the students go once Q-Matic calls their number The student will give the counter assistant their ticket and wait while their transactions is processed Admissions/ Cashier’s Counter Financial Aid Counter

QUESTIONS AND ANSWERS