©2007 McGraw-Hill Ryerson Limited. All rights reserved. MODULE 1 Introduction to Business Communication.

Slides:

Advertisements

Similar presentations

Key Messages Learners need to know  What skills are available  When to use them  Why they are appropriate for the task  How to apply them to achieve.

Advertisements

Note: Lists provided by the Conference Board of Canada

Adapting Your Message to Your Audience

Workplace Writing Planning an Appropriate Writing Strategy: The Rhetorical Situation.

Informative and Positive Messages

McGraw-Hill/Irwin © 2009 The McGraw-Hill Companies, All Rights Reserved Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin.

At the end of this lesson you will be able to:

McGraw-Hill/Irwin © 2009 The McGraw-Hill Companies, All Rights Reserved.

Professional Communication Lynne Dahmen. Defining Professional Com «…all forms of speaking listening, relating, writing and responding in the workplace,

English for Water Managers

The Technical Writing Process Lecture-2 ( ) Prepared By: Prepared By: Syed Abrar Hussain Shah.

English Word Origins Grade 3 Middle School (US 9 th Grade) Advanced English Pablo Sherman The etymology of language.

When you have completed this chapter, you will be able to: Understand why business managers need effective communication skills. List the skills needed.

McGraw-Hill/Irwin Copyright © 2006 The McGraw-Hill Companies, Inc. All rights reserved. Introducing Leadership Communication Lectures Based on Leadership.

 Imagine you are a foodservice employer looking to fill an opening.  What would you look for in a potential new employee?  Depending on the position.

Chapter 7 | ProStart Year 1

©2014 The McGraw-Hill Companies, Inc. All rights reserved Negative Messages Module Eleven Copyright © 2014 by The McGraw-Hill Companies, Inc. All rights.

©2007 McGraw-Hill Ryerson Limited. All rights reserved. MODULE 12 Negative Messages.

©2007 McGraw-Hill Ryerson Limited. All rights reserved. MODULE 13 Persuasive Messages.

Audience, Purpose, & Context Who? Why? What?. Analyzing the Audience  Who will be reading, listening to, or using this material?  What particular characteristics.

Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 1.

©2014 The McGraw-Hill Companies, Inc. All rights reserved Business Communication, Management, and Success Module One Copyright © 2014 by The McGraw-Hill.

McGraw-Hill/Irwin PPT Module 12 Persuasive Messages ©2007, The McGraw-Hill Companies, All Rights Reserved.

McGraw-Hill/Irwin © 2009 The McGraw-Hill Companies, All Rights Reserved Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin.

McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, All Rights Reserved.

Differences and similarities with informal and formal reports

Basic Purposes of Business Writing English Three, SY Sources: Lesikar, R.V., Pettit, J.D. Jr., & Flatley, M.E. (2000). Lesikar's basic business.

McGraw-Hill/Irwin PPT Module 1 Business Communication, Management, and Success ©2007, The McGraw-Hill Companies, All Rights Reserved.

Informative and Positive Messages

Lecturer: Gareth Jones Class 6: Routine Business Messages.

Unit 1 Activity 2B Communication Barriers Report

Chapter 7 – Slide 1 Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005© Persuasive Messages.

Succeeding in Business Communications Chapter 1. But I Don’t Have a Writing Job! All employees will spend a lot of time writing and speaking. Successful.

Chapter 1 Business Communications.  It is the transfer or exchange of thoughts, information, ideas, and feelings by speech, writing, or signals between.

Mr. Valanzano Business Communications.  Communication – the transfer or exchange of thoughts, information, ideas, and feelings by speech (verbal), writing,

How to Create a Resume. Before Getting Started Ask yourself the following questions.

McGraw-Hill/Irwin © 2009 The McGraw-Hill Companies, All Rights Reserved.

Communication Skills Developing the knowledge and skills to communicate within the accounting profession.

©2007 McGraw-Hill Ryerson Limited. All rights reserved. MODULE 11 Informative and Positive Messages.

Tools to Help you Write Effectively AGRICULTURAL COMMUNICATION IN ACTION.

© Copyright 2011 by the National Restaurant Association Educational Foundation (NRAEF) and published by Pearson Education, Inc. All rights reserved. Chapter.

©2007 McGraw-Hill Ryerson Limited. All rights reserved. MODULE 14 Revising Sentences and Paragraphs.

Communication Skills Communication Basics Communication Strategies.

Persuasive Messages Module Twelve McGraw-Hill/Irwin

Getting Started with Writing

The Essentials of Technical Communication Highlights from: Chapter 2: Writing for your readers Chapter 7: s, Memos, and Letters.

Adapting Your Message to Your Audience

McGraw-Hill © 2007 The McGraw-Hill Companies, Inc. All rights reserved. Objectives This section will provide specific strategies for understanding graphs.

COMMUNICATION EFFECTIVE WRITING. Plan Prepare Perform Present.

McGraw-Hill/Irwin PPT Module 11 Negative Messages ©2007, The McGraw-Hill Companies, All Rights Reserved.

©2014 The McGraw-Hill Companies, Inc. All rights reserved Adapting Your Message to Your Audience Module Two Copyright © 2014 by The McGraw-Hill Companies,

McGraw-Hill/Irwin © 2009 The McGraw-Hill Companies, All Rights Reserved McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, All Rights Reserved.

©2014 The McGraw-Hill Companies, Inc. All rights reserved Business Communication, Management, and Success Module One Copyright © 2014 by The McGraw-Hill.

Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.

ENG 113: INTRODUCTION TO COMPOSITION THE ART OF COMPOSITION.

©2007 McGraw-Hill Ryerson Limited. All rights reserved. MODULE 6 You-Attitude.

Definition of a Memo A memo is a short for “memorandum” (Latin: “something to remember”). A memo is a document used for communication within a company.

BUSINESS AND ADMINISTRATIVE COMMUNICATION STUDY QUESTIONS UNIT 2 to collect and convey information to collect and convey information to make decisions.

Work requires communication

BUSINESS AND ADMINISTRATIVE COMMUNICATION STUDY QUESTIONS UNIT 2

An Introduction to the 6+1 Traits of Writing

To support your understanding of the Literacy and Numeracy demands in your workplace and how they relate to the ability and efficiency of your employees.

WRITE TO COMMUNICATE.

Adapting Your Message to Your Audience

Work requires communication

In negative messages, the basic information is negative, and you expect that the reader may be disappointed or angry.

We categorize messages both by the author’s purposes and by the initial response we expect from the reader. In an informative or positive message, you.

Work requires communication

In persuasive messages, you want the reader to act upon your message

The Technical Writing Process

Presentation transcript:

©2007 McGraw-Hill Ryerson Limited. All rights reserved. MODULE 1 Introduction to Business Communication

©2007 McGraw-Hill Ryerson Limited. All rights reserved. Module 1 Skills to: Identify the characteristics of effective business messages Begin to analyze communication situations

©2007 McGraw-Hill Ryerson Limited. All rights reserved. Module 1 Outline Why do we communicate? How is business communication different? What communication skills are integral to business success? Will I really have to write? How much does correspondence cost?

©2007 McGraw-Hill Ryerson Limited. All rights reserved. Module 1 Outline (cont’d) What makes a message effective? How do I begin to analyze communication situations?

©2007 McGraw-Hill Ryerson Limited. All rights reserved. Is business communication unique? It is in the way it approaches … Purpose Audience Information Organization Style Layout Visuals … getting the job done! Business Communication

©2007 McGraw-Hill Ryerson Limited. All rights reserved. Communication makes things happen with two audiences Internal Subordinates Supervisors Peers External Customers/Stockholders Unions/Government Agencies Press/General Public Communication Goals

©2007 McGraw-Hill Ryerson Limited. All rights reserved. Successful business communication will Inform Request Persuade And always it should build goodwill! Basic Purposes

©2007 McGraw-Hill Ryerson Limited. All rights reserved. I won ’ t have to worry about writing because … administrative staff will do all my writing and editing! if I really need to communicate, I ’ ll write it good once and use it again and again. accountants (or architects or ???) don ’ t need to communicate! I ’ ll just pick up the phone. Workplace Writing Myths

©2007 McGraw-Hill Ryerson Limited. All rights reserved. Writing Costs What is the real cost of crafting a good message? $20, $40, $60, $80, $100 What is the real cost of crafting a poor message?

©2007 McGraw-Hill Ryerson Limited. All rights reserved. Successful business messages share some things in common. They are worked and re-worked until they are Clear Concise Comprehensive Complete Correct. Communication Analysis

©2007 McGraw-Hill Ryerson Limited. All rights reserved. PAIBOC PWhat are your purposes in communicating? AWho is (are) your audiences? IWhat information must your message include? BWhat reasons or reader benefits can you use to support your position? OWhat objections can you expect your reader(s) to have? CHow will the context affect reader response?

©2007 McGraw-Hill Ryerson Limited. All rights reserved. Why become a better communicator? Demand is increasing for those that can communicate. Good writers save: –Time –Money –Energy Good writers create and build goodwill.

©2007 McGraw-Hill Ryerson Limited. All rights reserved. Why become a better communicator? The Conference Board of Canada lists these traits as desirable in potential employees: Read and understand information regardless of the format (words, graphs, charts, diagrams). Write and speak so others pay attention and understand. Listen and ask questions to understand and appreciate other points of view.

©2007 McGraw-Hill Ryerson Limited. All rights reserved. Why become a better communicator? The Conference Board of Canada lists these traits as desirable in potential employees: Share information using a range of technologies. Use relevant, field-specific knowledge to explain ideas.