Phreesia The Leader in Patient Check-in Enterprise Implementation Approach Texas Tech University Medical Center October 27, 2015

2014 Phreesia Confidential Information Agenda Team Introductions Product Demonstration Project Scope Phreesia’s Implementation Approach Proposed Timeline Keys to Success I will cover Phreesia’s Implementation Approach, review Customer and Phreesia Team, what we find leads to success and a sample timeline. 2014 Phreesia Confidential Information

2015 Phreesia Confidential Information Team Introductions 2015 Phreesia Confidential Information

2015 Phreesia Confidential Information TTU Team Brent Magers: Executive Associate Dean, SOM John Berry: Senior Clinical Department Administrator Scott Smith: CBO Director Natalie Bryant: Director of Practice Development Erica McDonald: Department of Pediatrics 2015 Phreesia Confidential Information

2015 Phreesia Confidential Information TTU Team Practice Administrators: Dermatology Kathleen McPherson Ophthalmology Sandra Owen Neurology Evelyn Silvas Internal Medicine Lindsey Tubbs OB/GYN Juanita Minnick Urology Bowie McGinnis Family Medicine Juli McCauley Surgery Matt Driskill Orthopaedic Surgery Abby McEwen 2015 Phreesia Confidential Information

2015 Phreesia Confidential Information Phreesia/EHRis Team Phreesia Team Jamie McCarthy: Executive Sponsor Sandra Schittone: Vice President Strategic Accounts Jen Nelson: Associate Director of Implementation Sue Ann White: Enterprise Project Manager Candia McNeal: Implementation Consultant Brad Barnhorst: Integration Analyst EHRis Team Craig Luce: President, Executive Sponsor Tim Rahaim: EHRis Interface Analyst 2015 Phreesia Confidential Information

Product Demonstration 2015 Phreesia Confidential Information

2015 Phreesia Confidential Information Project Scope 2015 Phreesia Confidential Information

Goal: All sites live prior to March 2016! Overview of Project Scope PHASE I PhreesiaPad/Dashboard: Pediatrics and Orthopaedics Full Dashboard capabilities: all other departments Check eligibility, alert on high deductible, automate payment plans, credit card on file, display patient responsible balance, improve end of day reconciliation PHASE II PhreesiaPads: post Phase 1 or with written confirmation to extend PhreesiaPads to other departments Goal: All sites live prior to March 2016! 2015 Phreesia Confidential Information

2015 Phreesia Confidential Information TTU’s Objectives Speed up throughput & improve workflow Gain efficiency with the patient updating their own information Improve adoption of a best practice workflow Increase Collections Improve copay collections Automate payment plans & “Card on File” applications to improve A/R >120 days currently not being fully collected Improve AR hold buckets by confirming eligibility at every visit Improve Patient Satisfaction Patients engage in meaningful interviews that correlate to their visit Increase Employee Satisfaction Staff can focus on higher level tasks & remove the stress of the “money conversation” 2015 Phreesia Confidential Information

Phreesia’s Implementation Approach 2015 Phreesia Confidential Information

Our team of experts is with you every step of the way! The Phreesia Way Our team of experts is with you every step of the way! Experienced implementation team that understand clinic operations Onsite and remote services to meet TTU’s needs Follow train-the-trainer model We configure 90% of the application for you Workflow consultation and transformation Our most successful customers, including ENTA, Southcoast, Murfreesboro to name a few, will agree that these items contributed to their success. 2014 Phreesia Confidential Information

2014 Phreesia Confidential Information Phreesia’s Approach Planning Kick-off call Project Planning Data Gathering Product & Integration Configuration Super-User Training Build & Validation Workflow design Core group training Configuration Finalization Test & Approval Go Live End-user Training Customized Deployment Plan Remote & onsite support Fine-tune workflow Optimization Fine-tune workflow ROI Provide onsite & Remote Support Transition to dedicated Account Manager Simple Proven Approach Planning is critical Goals & Metric (gather historical data) Dive into your clinic operations Super User /Core team Training 75% of configuration completed Build and Validation Testing Finalize Workflow Prepare for Go-Live Pads installed Go Live End User Training – combination videos, webex and onsite Dashboard Live first Pad Launch Optimization We continue to work with you to drive success 2014 Phreesia Confidential Information

Training Approach The Train the Trainer model is designed to prepare the Core Group and designated Super Users with the product knowledge, resources, and skills needed to train end users and optimize workflow Identify the Trainers Understand the Strategy Communicate Expectations Execute Training Measure User Competency We follow a Train the Trainer model designed to prepare the Core Team, Super Users and Trainers with the knowledge, resources and skills needed to train and support your end users. Identify the Trainers Every organization is different. Title is not as important as knowledge and respect of clinic staff. Define your Training Strategy Core team and Super User / Trainer training early is recommended Require end users watch dashboard video before attending Dashboard webex training Dashboard webex training – when, how often. Include your workflow Onsite Pad training focused – we have scripts to help staff become comfortable Communicate Expectations Communication throughout the project is key Tell Clinic staff what they can expect, when to expect it and what there role is. Reinforce “why Phreesia” We have sample emails from other large customers (ENTA) Execute Training Dashboard PhreesiaPad Measure User Competency Repeat training as needed 2014 Phreesia Confidential Information

2015 Phreesia Confidential Information Project Timeline 2015 Phreesia Confidential Information

Draft Timeline (Aggressive) TTU Project Timeline Week Draft Timeline (Aggressive) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Stage 1: Project Planning (10/5-11/2) Stage 2: Discovery & Build (10/22-12/4) Stage 3: Testing & Validation (11/9-12/8) Stage 4: Training & Go Live Prep (11/2-12/11) Stage 5: Go Live Dashboard & Pads (2 locations) (12/15-12/18) Stage 6: Optimization (12/21-12/31) Stage 7: Closure (1/4-1/15) Stage 8: Phase II (1/18 – 2/29) Finally, this is a visual representation of your draft Phreesia timeline. Questions. 2014 Phreesia Confidential Information

2015 Phreesia Confidential Information Keys to Success 2015 Phreesia Confidential Information

2014 Phreesia Confidential Information Keys to Success Define and communicate customer goals throughout the organization Project team and trainers identified early and committed Thoroughly test configuration, interface, workflow and connectivity Support the clinic staff and be open to workflow changes Our most successful customers, including ENTA, Southcoast, Murfreesboro to name a few, will agree that these items contributed to their success. 2014 Phreesia Confidential Information

Thank You! Leading healthcare organizations choose Phreesia. Your patients expect a seamless, automated experience from other industries. Why should your front office be any different? Increase cash flow Save staff time Maximize patient engagement 2014 Phreesia Confidential Information