Chapter Ten: Communicating in Groups and Teams H.L. Goodall & Sandra Goodall Communicating in Professional Contexts Skills, Ethics, and Technologies 2ed

Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 2 Conscious Communication in Groups and Teams  Group of Individuals

Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 3 Conscious Communication in Groups and Teams  Group in Name Only

Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 4 Conscious Communication in Groups and Teams  Collaborative Group

Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 5 Conscious Communication in Groups and Teams  Team

Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 6 Conscious Communication in Groups and Teams  Conscious Communication Choices

Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 7 Choosing: Strategies for Organizing Teams Developing Effective Leadership Strategies  Initiating Discussions  Providing Information  Seeking Information  Consensus Building Microsoft Image

Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 8 Choosing: Strategies for Organizing Teams  Giving Assignments  Clarifying Goals  Summarizing and Evaluating  Celebrating Success Developing Effective Leadership Strategies Microsoft Image

Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 9 Phrases Leaders Shouldn’t Use

Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 10 Choosing: Strategies for Organizing Teams Participation  What Does the Team Expect from Me?  How Can I Serve the Team?  Do I have Promises or Commitments to Team?  Is There any Reason I Can’t Succeed?  Is There Information I Need?  How Can I Help other Team Members?

Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 11 Choosing: Strategies for Organizing Teams Behaviors Contributing to Effective Participation  Be Fully Committed  Prepare for Dialogue  Prepare List of Personal Goals  Listen Carefully  Provide Feedback to Others  Ask Relevant Questions Microsoft Image

Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 12 Choosing: Strategies for Organizing Teams  Be Willing to Adapt  Avoid Taking Comments Personally  Be Willing to Share Personal Opinions  Be Willing to Participate in Team Traditions, Rites, and Rituals  Avoid Unnecessary Commentary  Trust Team Process and Members Behaviors Contributing to Effective Participation

Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 13 Choosing: Strategies for Organizing Teams Selection of Team Members  Members Need to Know Why Chosen  Jamming  Members Need to Develop New Understanding and Skills Microsoft Image

Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 14 Choosing: Strategies for Organizing Teams Adaptive Skills  Developing Repertoire of Self-Presentation  Serving as Example of Collaborative Communication  Accepting Legitimacy and Honesty of Others’ Self-Presentations

Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 15 Creating: Defining the Goals and Strategies for a Team Sample Agenda

Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 16 Creating: Defining the Goals and Strategies for a Team Creating a Shared Vision  Step 1: The Vision of the Future  Step 2: Current Reality  Step 3: Creating the Vision Microsoft Image

Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 17 Coordinating: Establishing a Creative Environment for Team Problem Solving Coordinating with Other Teams  Look for Creative Solutions  Operate within Constraints Microsoft Image

Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 18 Coordinating: Establishing a Creative Environment for Team Problem Solving Coordinating the Problem-Solving Process  Step 1: Understanding the Charge  Nature of Problem  Who Involved?  What are Stakes?  What Resources Available?  What Deadlines? Microsoft Image

Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 19 Coordinating: Establishing a Creative Environment for Team Problem Solving  Step 2: Phrasing the Question  Wording Should Be Clear  Wording Shapes Outcomes  Wording Should Reflect what is Important and Relevant for Solving Problem Coordinating the Problem-Solving Process   Step 1: Understanding the Charge

Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 20 Coordinating: Establishing a Creative Environment for Team Problem Solving  Step 3: Fact-Finding  Background  Current State of Problem  Possible Outcomes Coordinating the Problem-Solving Process   Step 1: Understanding the Charge   Step 2: Phrasing the Question Microsoft Image

Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 21 Coordinating: Establishing a Creative Environment for Team Problem Solving  Step 4: Establishing Criteria for Solution  What Would Ideal Look Like?  What Might it Include?  How Would it Impact Stakeholders?  What Resources are Necessary? Coordinating the Problem-Solving Process

Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 22 Coordinating: Establishing a Creative Environment for Team Problem Solving  Step 5: Generating Alternative Solutions  Step 6: Testing Solutions Against Criteria  Step 7: Formulating a Solution  Step 8: Presenting the Solution Coordinating the Problem-Solving Process   Step 4: Establishing Criteria for Solution Group Decision Making and Problem Solving Group Decision Making and Problem Solving

Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 23 Delivering as a Team  Memos and Reports  Staff Briefings and Weekly Sessions  Planning and Problem-Solving Meetings  Virtual Meetings  Conferences, Workshops, and Seminars

H.L. Goodall & Sandra Goodall Communicating in Professional Contexts Skills, Ethics, and Technologies 2ed