October 5, 2015American University of Beirut IT CORE VALUES 1

Information Technology IT CORE VALUES We believe in working as teams, supporting each other, collaborating, sharing, and making concessions to reach consensus We care for colleagues and customers on a professional and personal level, within a framework of mutual respect Teamwork We are honest, responsible for our actions, trustworthy, and loyal to each other, to IT and to the institution We pride ourselves in being open and transparent in the way we do things at work Integrity We constantly promote innovation, new ideas, responsiveness and pursue excellence to achieve better results Excellence

Information Technology IT CORE VALUES - BEHAVIORS Be considerate Use appropriate language and tone When invited for a meeting, be on time, pay attention, don’t interrupt and avoid distractions or side conversations Respect others’ areas of expertise Respect others’ time Show concerns for colleagues without invading their privacy Respect clients privacy Be tolerant Provide feedback in a polite and constructive manner Share Knowledge Help and teach others Avoid political and self-serving behavior Share recognition; do not accept undue credit Participate constructively in meetings Support peers and colleagues Resolve differences directly with your colleagues or their supervisor if needed Volunteer to help others on the team I won’t let you down Watch your teammates’ back See something – do something. Teamwork

Information Technology IT CORE VALUES - BEHAVIORS Walk the talk Be accountable Meet your commitments and appropriately communicate changes Don't speak ill of colleagues, IT and AUB in general Fess up - admit your mistakes and don't hide them When in doubt, Over communicate Say what you do, Do what you say Accept constructive criticism Do not hide information – even if it is bad news Accept responsibility for your errors and don’t hide them Integrity

Information Technology IT CORE VALUES - BEHAVIORS Set High Goals and strive to achieve them Think outside the box Take initiative Suggest creative solutions Deliver quality end products Always look for ways to improve things Excellence

Information Technology 6 IT CORE VALUES The values that TIE us together T.I.E = Teamwork, Integrity, Excellence