CRM Software Market Share Gartner 2009 and IDC 2008

Oracle Confidential Notes for Usage The marketshare positions in this presentation are IDC & Gartner’s best estimates of Oracle’s performance and not Oracle final revenues Data in this presentation is not approved for general external usage (i.e. – marketing or event presentations). If you wish to use this data in a widespread presentation, please contact Brenda Connor in Analyst Relations for help in securing required analyst approvals This data can be used in presentations or RFP’s to individual customers or partners without further approvals (i.e., – a sales meeting). This data can be used in 1-1 press discussions, but not to a general press event with more than one journalist There are no restrictions on using this data or presentation internally Use this data as is; do not make changes

Oracle Confidential Gartner Dataquest: CRM Software Worldwide, 2009 Market Share by Subsegment 2009 Revenue M (US) 2008 Revenue: $ 9,147 B (US) 2009 Revenue: $ 9,315 B (US) Customer Service 3,286 Marketing 1,952 Sales 4,077 Total 9,315 Total Market Share 2009 Total Market Share 2008 vs Source: Gartner CRM Software, Worldwide, By Sharon Metz, Chris Pang, Yanna Dharmasthira, Published April 2010

Oracle Confidential Gartner Dataquest: CRM Software North America, 2009 Market Share by Subsegment 2009 Revenue M (US) 2008 Revenue: $4805 B (US) 2009 Revenue: $4964 B (US) Customer Service 1,781 Marketing 972 Sales 2,211 Total 4,964 Total Market Share 2009 Total Market Share 2008 vs Source: Gartner CRM Software, Worldwide, By Sharon Metz, Chris Pang, Yanna Dharmasthira, Published April 2010

Oracle Confidential Gartner Dataquest: CRM Software EMEA, 2009 Market Share by Subsegment 2009 Revenue M (US) 2008 Revenue: $3,305 B (US) 2009 Revenue: $3,256 B (US) Customer Service 1,129 Marketing 744 Sales 1,383 Total 3,256 Total Market Share 2009 Total Market Share 2008 vs Source: Gartner CRM Software, Worldwide, By Sharon Metz, Chris Pang, Yanna Dharmasthira, Published April 2010

Oracle Confidential Gartner Dataquest: CRM Software APAC, 2009 Market Share by Subsegment 2009 Revenue M (US) 2008 Revenue: $507 M (US) 2009 Revenue: $550 M (US) Customer Service 191 Marketing 120 Sales 239 Total 550 Total Market Share 2009 Total Market Share 2008 vs Source: Gartner CRM Software, Worldwide, By Sharon Metz, Chris Pang, Yanna Dharmasthira, Published April 2010

Oracle Confidential Gartner Dataquest: CRM Software JAPAN, 2009 Market Share by Subsegment 2009 Revenue M (US) Total Market Share 2009 Total Market Share 2008 vs Source: Gartner CRM Software, Worldwide, By Sharon Metz, Chris Pang, Yanna Dharmasthira, Published April Revenue: $336 M (US) 2009 Revenue: $331 M (US) Customer Service 106 Marketing 78 Sales 147 Total 331

Oracle Confidential Gartner Dataquest: CRM Software Latin America, 2009 Market Share by Subsegment 2009 Revenue M (US) 2008 Revenue: $194 M (US) 2009 Revenue: $217 M (US) Customer Service 79 Marketing 39 Sales 99 Total 217 Total Market Share 2009 Total Market Share 2008 vs Source: Gartner CRM Software, Worldwide, By Sharon Metz, Chris Pang, Yanna Dharmasthira, Published April 2010

Oracle Confidential IDC Worldwide CRM Applications Revenue Marketing Automation ($M) 2007 Revenue: $2.6 B (US) 2008 Revenue: $2.8 B (US) Total Market Share 2008 Total Market Revenue 2007 vs Source: IDC Worldwide Marketing Automation 2008 Vendor Shares by Mary Wardley Published June 2009 Market Share by Regions

Oracle Confidential IDC Worldwide CRM Applications Revenue Sales Automation ($M) 2007 Revenue: $3.7 B (US) 2008 Revenue: $4.3 B (US) Total Market Share 2008 Total Market Revenue 2007 vs Source: IDC Worldwide Sales Automation 2008 Vendor Shares by Mary Wardley Published June 2009 Market Share by Regions

Oracle Confidential IDC Worldwide CRM Applications Revenue Customer Service ($M) 2007 Revenue: $3.0 B (US) 2008 Revenue: $3.3 B (US) Total Market Share 2008 Total Market Revenue 2007 vs Source: IDC Worldwide Customer Service Applications 2008 Vendor Shares: Staying in Touch for High Returns Mary Wardley Published July 2009 Market Share by Regions

Oracle Confidential IDC CRM Applications Revenue Western European Revenue: $3.135 B (Euro) 2008 Revenue: $3.241 B (Euro) Total Market Share 2008 Total Market Revenue 2007 vs Source: IDC CRM applications revenue 2008 Western European Bo Lykkegaard Published 2009 Market Share Functional Market