Sales and different forms of technology used in businesses today
Customer-Focused Selling
What should we focus on in sales?
The Bottom line
Create Customer Loyalty
Ways to Help You Improve Your Customer Service Take a look at the Jeb’s video in the video’s folder!
Ways to Help You Improve Your Customer Service Take a look at the top 6 ways to get an angry customer to back down in the video’s folder!
Summary of Best Practices
Check out the Toyota Recall on cars in the videos folder!
Summary of Best Practices
6 steps to accomplish employee satisfaction: Take a look at the Gulf oil disaster in the video’s folder!
6 steps to accomplish employee satisfaction:
Take a look at the David Letterman video!
6 steps to accomplish employee satisfaction:
10 ways to respond to angry customers
Situation 1
10 ways to respond to angry customers
Situation 2
10 ways to respond to angry customers
Situation 3 Take a look at the Ohio women flip out in the video’s folder!
10 ways to respond to angry customers
Situation 4
10 ways to respond to angry customers
Take a look at handling complaints and the irate customer in the video folder!
10 ways to respond to angry customers