Transforming Banking Girish G. Vaidya

Analyst Meet 2003© Infosys Technologies Limited Slide 1 Agenda »Banking Business Unit - an overview »Products and solution offerings »Summary

Banking Business Unit – an overview

Analyst Meet 2003© Infosys Technologies Limited Slide 3 Banking Business Unit – an overview Revenues ( US$ mn ) Employees Customers2578 Countries821 »CAGR of 75% over the four year period »BBU offers end-to-end banking product solutions under the Finacle brand covering »Core Banking »Consumer and Business e-banking »CRM »Treasury

Analyst Meet 2003© Infosys Technologies Limited Slide 4 Banking Business Unit – an overview CAGR 75%

Analyst Meet 2003© Infosys Technologies Limited Slide 5 Leader in South Asia »Won significant deals for centralised core banking in the South Asian region (India, Sri Lanka, Nepal and Bangladesh) in the last 7 months »Clear market leader in India »Over 60% market share in the centralised core banking solution space across multiple segments »First generation private sector banks: Bank of Rajasthan, Karnataka Bank etc »Second generation private sector banks: ICICI Bank, IDBI Bank, UTI Bank etc »Public Sector banks: Union Bank of India, Punjab National Bank etc »Co-operative banks: Cosmos Bank »Foreign banks: ABN AMRO Bank »Over 60% market share in the retail internet banking solution space »ICICI Bank, IDBI Bank, ABN AMRO Bank etc »Finacle Core Banking is powering some of the largest sites in India »8 out of 10 banks that have more than 100 branches running on a centralised core banking solution are powered by Finacle Core Banking – 80% market share! »The largest core banking installation in India is powered by Finacle Core Banking

Analyst Meet 2003© Infosys Technologies Limited Slide 6 Extending the global footprint »Presence in 21 countries »Market dominance in West Africa »8 out of 13 deals signed with Infosys (since last two years) »Won all the Corporate e-banking deals in Saudi Arabia »New strategic customer acquisitions »Three top-tier commercial and investment banks from US, Europe and Japan with asset size over US$ 500 billion »A large banking and financial services group from Europe »Finacle Treasury powers one of the largest dealing rooms in the whole of Europe »Being used in Europe and USA since 1995 »NCB, the largest and oldest commercial bank in Jamaica and one of the largest in the Caribbean »Our first customer for the full Finacle suite of solutions »Also a customer who is utilizing other key services from Infosys like Change Management, Leadership Development, ABPR, Security consulting etc.

Analyst Meet 2003© Infosys Technologies Limited Slide 7 Marque’ Clientele »78 banks across 21 countries »Some of the leading clients include : Today, we are team of ~700 professionals both in the technical and domain streams Largest bank in asset size based in Japan One of the largest investments of US

Analyst Meet 2003© Infosys Technologies Limited Slide 8 Key differentiators - Implementation »Our key mantra for faster, smooth implementation »‘Empowerment’ and ‘Enabling’ of the core team of the Bank »Insist on right composition and a ideal core team »Core team to perform their activities hands-on to build confidence in them »Train the trainer strategy »Able to withdraw onsite support fairly quickly - maximum not exceeding 2 months »Core team of one of the largest public sector banks did the rollouts all by themselves with no support from our end »One of the largest banks of Nigeria carried out roll-outs in 66 branches in 3.5 months post Pilot again with limited support »This in a market where competition has taken about 2 years to put in about 30+ branches into the network »Risk Mitigation policy »Our philosophy is to be an integral part of the bank’s transformation initiative and not just offer a typical application vendor “…but beyond that we draw comfort in knowing two things that Infosys offers, one is their superb risk mitigation policy that they have and secondly implementations, they never had a failure. That gives us a lot of comfort” Herb Phillipps, Member of Board and Director, Transformation Initiatve, NCB, Jamaica

Analyst Meet 2003© Infosys Technologies Limited Slide 9 Speed to deliver »Implementation track record »Consistently delivering projects on time »~70% of projects on time »26% of the delays caused due to delays in infrastructure readiness or external factors »4% delays caused when the customer has changed the scope »31 out of 35 core banking customers signed prior to March 2003 are already live »An average implementation timeframe of ~8 months and the shortest being 4 months from project initiation to pilot going live »Have handled projects of various dimensions and complexities »Big Bang »Phased rollout (Pilot branches followed by branch rollouts) »Modular rollout (First Live with Retail followed by Trade Finance) »Systems replaced »Mainframe/AS400, Open Systems, Netware based

Analyst Meet 2003© Infosys Technologies Limited Slide 10 Our partners - Sharing our success »Global alliance with Sun Microsystems »Strong partnership with Oracle, Intel, Microsoft, CGEY, Accenture »Complementary solution providers »Oracle, NCR, Newgen, ACE etc »Service partners to extend our reach and enrich customer value proposition »Channel partners across all the regions that we operate, who act as an extension to our sales effort

Product and Solution offerings – an overview

Analyst Meet 2003© Infosys Technologies Limited Slide 12 Finacle allows the bank to derive several key business benefits like faster time-to-market for new products and services that span across functional areas, easy customizability and integration of data. The Finacle suite of solutions is a suite of new generation, functionally rich, fully integrated, end-to-end enterprise banking solutions from Infosys Based on open systems and industry standard platforms Addresses the end-to-end requirement of banks like core banking, retail e-banking, online corporate banking, CRM and treasury operations of the bank Offers banks the benefits of tremendous flexibility, easy integration capabilities and ROI on the bank’s investment in technology. Tightly integrated suite comprising best-of-breed solutions

Analyst Meet 2003© Infosys Technologies Limited Slide 13 Infosys – a long term player - investing for the future »Periodic briefings and joint review with leading industry research firms / consultants »Acquired a Signature capture and display system »This was already being offered to customers through a third party solution – this acquisition was to de-risk our dependence on the third party for providing this small but crucial solution »This solution is now being enhanced to include signature verification »Acquired the rights to the source code of a CRM solution »This solution completes our end-to-end story »Finacle CRM is a banking specialty CRM solution »We have already added and successfully deployed a new module – Origination module – which has found good acceptance in the market »Acquired a Treasury solution »Fills a long standing gap in our solution set »Integration with other solutions largely complete

Analyst Meet 2003© Infosys Technologies Limited Slide 14 Finacle – the lowest risk option The Finacle suite of solutions is truly world class. They are: »Feature rich »Proven »Robust »Scalable »Secure – Finacle Core Banking has been certified CoBIT compliant, Finacle eChannels and Finacle eCorporate security features have been audited by E&Y

Summary

Analyst Meet 2003© Infosys Technologies Limited Slide 16 Key Risks & Challenges banks evaluate Change of Technology Platform Product Risk Technology Risk Implementation Risk Vendor Risk

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