© 2006 Copyright Amadeus North America, Inc./ all rights reserved / unauthorized use and disclosure strictly forbidden Commonwealth Business Travel Group Cheryl McAloon Director Travel Agency Sales Amadeus North America

© 2006 Copyright Amadeus North America, Inc./ all rights reserved / unauthorized use and disclosure strictly forbidden Guess What - It’s our Birthday!!!

© 2006 Copyright Amadeus North America, Inc./ all rights reserved / unauthorized use and disclosure strictly forbidden Our Mission A clear direction for the future To be the leading provider of IT solutions that enable success in the travel and tourism industry

© 2006 Copyright Amadeus North America, Inc./ all rights reserved / unauthorized use and disclosure strictly forbidden A large, privately-owned company dedicated to the travel and tourism industry We are well-positioned to help you 22.88% 52.16% 11.44% 2.08% management

© 2006 Copyright Amadeus North America, Inc./ all rights reserved / unauthorized use and disclosure strictly forbidden Commitment to distribution Source: Companies public information, analysis reports and Amadeus internal analysis Travelocity / Last. Sabre GDS Sabre Airline Solutions Travelport GDS Orbitz, e-bookers, Gullivers, cheaptickets Worldspan GDS Worldspan IT Amadeus Distribution Amadeus IT Opodo

© 2006 Copyright Amadeus North America, Inc./ all rights reserved / unauthorized use and disclosure strictly forbidden 95% of world’s scheduled network airline seats 145 hosted airlines 16% online bookings 70,000+ hotel properties 88,800+ Travel agency locations 500 million bookings processed 364,500+ terminals worlwide 366 million transactions per day An essential industry provider

© 2006 Copyright Amadeus North America, Inc. / all rights reserved / unauthorized use and disclosure strictly forbidden Managing GDS Transition

Agency Profile Is wholly owned agency, founded in 1989 Two locations in Georgia, and three in Florida 40/30/30 Business mix retail operation, wholesale rates, meeting planner

© 2006 Copyright Amadeus North America, Inc./ all rights reserved / unauthorized use and disclosure strictly forbidden Agency Strategies  Maintain reasonable, sustainable growth  Expansion into mission travel  Upgrade the agency’s e-commerce presence  Choose a GDS that best meets agency’s vision and goals

© 2006 Copyright Amadeus North America, Inc./ all rights reserved / unauthorized use and disclosure strictly forbidden Agency Objectives  Increase annual sales and expand locations  Use automation to increase productivity, streamline operations  Expand call center capabilities using state of the art technology  Efficient distribution of airline tickets

© 2006 Copyright Amadeus North America, Inc./ all rights reserved / unauthorized use and disclosure strictly forbidden Agency Challenges  Technology  Internet Distribution  Mid/Back Office Systems

© 2006 Copyright Amadeus North America, Inc./ all rights reserved / unauthorized use and disclosure strictly forbidden Amadeus Solutions Executive E-CommerceTechnology, Services & Consulting Operations

© 2006 Copyright Amadeus North America, Inc./ all rights reserved / unauthorized use and disclosure strictly forbidden Pre-implementation  Formal business operational analysis  Timely identification and plan for any required system development  Strong focus on efficient and effective integration process  Assessment of training and help desk requirements

© 2006 Copyright Amadeus North America, Inc./ all rights reserved / unauthorized use and disclosure strictly forbidden Implementation  Provide quality service to ensure a smooth transition with minimal disruption to the customer’s operations  Quick increase of your operation’s productivity and efficiency levels  Four phases of implementation: Training  Migration  Support  Awareness

© 2006 Copyright Amadeus North America, Inc./ all rights reserved / unauthorized use and disclosure strictly forbidden Account Management: Post-implementation  Ongoing communications at all levels  Gain high adoption and utilization levels  Increase productivity, efficiency, and profitability

© 2006 Copyright Amadeus North America, Inc./ all rights reserved / unauthorized use and disclosure strictly forbidden