The Power of the Well-Being Assessment Using the Well-Being Assessment to Measure and Transform the Well-Being of an Organization Buyers Health Care Action Group September 23, 2010

About Minnesota Gastroenterology Privately owned specialty physician practice. 7 locations throughout the Twin Cities metro area, primarily in suburban locations. Job titles range from entry level medical records techs to Gastroenterologists. Company focus on quality, efficiency, price competitiveness. Preparing for future imperatives in healthcare such as healthcare reform.

3 Why the WBA? Long history of very high health plan utilization. Wellness efforts focused on off the shelf health plan programs. Health plan metrics showed high utilization for mental health, obesity, chronic disease in employee and spouse. Existing workplace culture committee in place, focused on global treatment. We wanted to improve but didn’t know where to start.

4 Population Demographics

5 Participation & Incentives Survey communication led by two separate committees – communication discussions began approximately two months prior to survey launch. Incentives based on the response rate per physical location. Local committee members able to manage participation. No incentives paid if response rate was below the 80% target. Incentives consistent with overall well-being – family activities, Nike store, American Express. Total cost around $1,500

6 Well-Being Assessment Findings MN Gastro 2010 vs WBA Results

7 Well-Being Assessment Findings MN Gastro 2010 WBA vs. Minneapolis WBI Benchmark

8 Organizational Perceptions of Culture of Health “My organization encourages healthy lifestyle choices” “My organization cares about my well-being” Highest: Support – Clinic / Endo (8.8) Lowest: Patient Coordinators (7.0) Highest: HR (8.5) Lowest: Patient Coordinators (6.7) 10 = Best

9 Foundational Culture of Health

10 Work Environment at a Glance

11 Work Environment Disparities Collaborative Supervision by Job Class

12 Healthy Behavior Disparities Exercise and Healthy Eating By Job Class

13 Presenteeism Inhibitors

14 Impact of Caregiver Responsibilities on Well-Being

15 Productivity Inhibitors

16 Conclusion – Next Steps Generate new urgency for workplace weight loss program, wellness activities and workplace culture initiative. Conduct targeted follow up in departments/locations with low scores. Use survey results to prepare for external forces such as Minnesota mandated patient satisfaction survey in Focus on small steps, not trying to hit home runs!