Adult Nightstop 11 month progress report

Pilot Milestones - September 2013 – contract awarded - October 2013 – volunteer + staff preparation - November 2013: service launch - December 2013: staff recruited first placements made - Jan 2014 – quarterly reporting begins - March-May 2014 – stakeholder consultation - October 2014 – 11 month progress presentation

Volunteer Recruitment 12 of 14 hosts recruited and trained in 2014 agree to accommodate Adult Nightstop clients

Location of Adult Nightstop hosts Target by end year 1 = 2 hosts/LA Overall supply exceeds target by 13 host households Local Authority Area Number of hosts Current applications North Tyneside8 South Tyneside2 Gateshead31 Sunderland2 Newcastle10 Northumberland3 Stockton2 Darlington11 Redcar + Cleveland1 Hartlepool0 Middlesbrough11 Durham42

Outcomes CLIENT OUTCOMES TARGETS ACHIEVEMENTS Service accessible to 90 clients 89 referral enquiries received 80% of referrals result in placement 81 % offered placements (21 of 26 referrals) 1-3 nights of emergency accommodation provided 182 bednights provided Average of 9 nights /person High level of customer satisfaction achieved + maintained 100% of completed feedback forms indicate that: - client satisfied with overall service - client would recommend service to others in housing crisis

Referrals Information 89 enquiries 21 placements offered 19 accepted offer

Adult Nightstop move-ons 100% of clients have been moved on in a positive way!

Added Value Referral Type Reason accommodation not offered Support Provided and Outcome Self Referral Alcohol use/unwilling to supply references Ex Servicemen’s Accommodation service located in York, referral made and transport costs provided LA homelessness teamReferral not completed During referral risk assessment staff managed to mediate with family member for them to return home LA homelessness teamReferral not completed During referral risk assessment staff identified a family member willing to accommodate client self referral Unsuitable due to learning disability needs Staff negociated safe return to supported accommodation and raised client concerns with social worker Self ReferralReferral not completed During referral risk assessment staff identified a family member willing to accommodate client Recovery Partnership Severe Alcohol dependency Staff supported client to enter into hospital detox setting, then supported to access private tenancy on release Self Referral Not suitable due to challenging behaviour (DV risks) Supported client to make contact with Social Services to have support needs assessed. Client assumed to have returned to B+B accommodation LA homelessness teamNot enough information to make a decision During referral risk assessment process identified with previous employer that client could return for casual work and access tied accommodation

Added Value -Total clients supported: 29 -Housing advice/signposting given to all enquiries by experienced project staff (regardless of availability of placements) -All rough sleepers reported to relevant LA if not already identified (all clients 18+) -All rough sleepers reported to ACE teams where available (all clients 18+) -All clients helped to seek support for any additional needs identified during assessment / placements -Of all clients accommodated 63% reported as rough sleeping prior to accessing nightstop -Of all non-accommodated clients 50% reported as rough sleeping prior to making contact with the service

Client info Total clients accommodated by Nightstop NE in reporting period = 80 Total Bednights provided by Nightstop NE in reporting period = 913 Adult Nightstop referral enquiries : 82% male 18% female Adult Nightstop placements made: 85% male 15% female

Nightstop North East Stakeholder Consultation Satisfaction of clients – ongoing – every client has opportunity to complete feedback form for every placement they use -Satisfaction of volunteers : services/nightstop-north-east/ services/nightstop-north-east/ -satisfaction of referral agencies: services/nightstop-north-east/ services/nightstop-north-east/

Publicity -Newspaper articles across region -50+ talks to potential referral agencies -Staff presence at homelessness forums across region (where available) -Promotional DVD -

Referral Enquiry Info Nov-Dec 2013Jan- Mar 2014April – June 2014 July – Sept (+Oct) No host available / client not willing to travel to host’s area 0423 Chose not to pursue / not contactable4462 Other accommodation offered and accepted 3045 Required bail address 1001 Risk of drug use while placed 0220 Risk of alcohol use while placed0203 Risk of challenging / offending behaviour while placed 0201 Not enough information to do assessment / risk assessment / too late 0212 Destitute asylum seeker 0110 Wanted to be placed with another person 0023 Had accommodation they could use0010 Accepted and placed3647

Rough Sleeper Count 2014 Referral enquiries / month where person identifies as sleeping rough Nov 13 Dec 13 Jan 14 Feb 14 Mar 14 Apr 14 May 14 Jun 14 Jul 14 Aug 14 Sep 14 Oct 14 Durham 2 Darlington Gateshead 21 Hartlepool 1 1 Middlesbrough 11 1 Newcastle North Tyneside Northumberland Redcar + Cleveland South Tyneside 1 Stockton on Tees Sunderland 1 2

Moving Forward -Adult Nightstop funding integral to Nightstop North East 4 year funding structure -We are here to help you – we want further buy in from local authorities -Still believe we can improve take up (more hosts in all areas, continue with growing the service) -(more endorsements – learning from young people’s model – ie, word of mouth) -Audit by Nightstop UK during second year of pilot