© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 1 Electronic Delivery of Software License Entitlement Documentation eDelivery Overview

© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 2 What is eDelivery ELD?  Enables electronic fulfillment of software license entitlement documentation  Provides near real-time solution that best fits customer delivery requirements  An easy-to-use web based tool that allows partners to more efficiently and effectively manage software licensing Better visibility History Improved customer service

© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 3 What is eDelivery ELD? Electronic License Delivery “ELD” is the near real-time electronic fulfillment of software license entitlement documentation Licensed Product Right To Use End User License Agreement Claim Certificate with associated PAK Claim Certificate PAK #: ________ ________ Software License Terms ________ Electronic Delivery Download Cisco Partner

© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 4 Benefits of eDelivery Partners Customers  Reduces customer support costs  Address customer requirements  Improved delivery performance  Enhance customer satisfaction  More effective management  Near real-time delivery  Choose preferred delivery method  Physical or electronic  Provides portal to manage orders  Faster time-to-market  Improved customer service

© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 5 eDelivery ELD Participation Overview  Does not change your ordering process How do you order today?  Back end process will change for fulfillment!!!  Partner feedback Issue escalation through CSRM/FSRM

© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 6 eDelivery Order Fulfillment 1 1 Notification Fulfillment Options Bill to / Ship to are verified Order clears booking and routes to manufacturing License docs are generated License docs “shipped” to eDelivery Portal Order Delivery notification sent to users associated with order. Access requires CCO user id Invoice is sent upon notification (not download) Ship to address fulfillment flexibility 1. Direct ship to Disty 2. Drop ship to reseller License Download 1. Distributor ship to - Disty downloads PAK and sends via - Disty accesses, re-assigns for partner download - Disty print / ship with COO when exporting 2. Drop ship orders - Notice sent to partner for direct access Standard Ordering tools Unique PID (L-xxx) Order Placement

© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 7 Customer Testimonials “Achieved customer satisfaction rating: “6 out of 5, if possible”, 5 being the highest Roger Kraehenbuehl, purchasing agent, ALSO Schweiz “We have nothing but positive things to say about our pilot participation” Dustin Beck, INX procurement “I was able to log in and receive the licensing from the website. It was very fast and to the point” Chris Ruttman, INX sales division “I don’t think it could be any easier and thank you” Andrea Lucero, purchasing agent, Nexus

© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 8 Documentation  Customer and Partner Training Modules  eDelivery Distributor Guide - Guides are intended for parties who DO have a direct financial relationship (buy directly from) Cisco. This includes Distributors and DVARs  eDelivery User Guide - Intended for parties who Do Not have a direct financial relationship with Cisco. This includes: resellers and end users. These are resellers who do NOT buy direct from Cisco  eDelivery FAQs  Documentation and available SKUs can be found at the following link:

© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 9 Contacts and Escalation  Your CSRM/FSRM should be you first point of contact to help address any issues or questions regarding eDelivery.  General Questions

© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 10