 Role Activity Diagrams E-Business Process Decision Support  Focus on analysis and monitoring of e-business processes  Multidimensional analysis (OLAP analysis, NOT data mining!)  Development of metrics and dimensions for e-business processes  Measure effectiveness of strategy in terms of process improvement (time, revenue, cost)  Bottlenecks detection in service to improve quality  Planning, forecasting of e-business processes (process evolution analysis, capacity planning...)  Optimization on resource level and process model level  Active OLAP triggering automatic actions, if certain in the business process are met

 Role Activity Diagrams Goals / Contributions  Success Factors –Adequate Measuring of e-Business Processes (CUSTOMER INVOLVEMENT) –Seamless Integration / minimal Administration –Identification of high-potential stakeholders/Users –Prototype shows feasibility –Evaluation of value provided to the stakeholders/users, ROI  Research/Publications –Evaluation of e-Business Process Models –Measuring e-Business Processes –Active OLAP for e-Business Process Analysis –Process Warehouse Architecture –Process Warehouse Visualization

 Role Activity Diagrams Team Collaboration  Bid Evaluation –Multidimensional bid evaluation –E-business process measures  Collaboration and coupling of businesses –Interorganizational e-business process analysis –Evaluation of performance of business partners –Analysis of service behavior (over time, regional etc.)