The Growing Importance of Soft Skills for Federal Managers Darren B. Ash Deputy Executive Director for Corporate Management March 14, 2013

Purpose and Outcomes Discuss KSAs and ECQs Highlight changes we have to respond to Address the question “What does FEVS tell us?” Highlight my observations and experiences Hear from you – answer your questions 2

3 Our Mission To license and regulate the nation’s civilian use of byproduct, source, and special nuclear materials to ensure adequate protection of public health and safety, promote the common defense and security, and protect the environment.

About the NRC Began operations in 1975 Roughly 3,800 employees The FY 2012 Budget was $1,038 million Approximately 90% of the Budget is Fee Recoverable

KSAs and ECQs KSAs or Knowledge, Skills and Abilities –The attributes required to perform a job and are generally demonstrated through qualifying experience, education, or training. ECQs or Executive Core Qualifications –Leading Change, Leading People, Results Driven, Business Acumen, Building Coalitions –Fundamental competencies Interpersonal Skills - Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Integrity/Honesty - Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics. Oral Communication - …Listens effectively; clarifies information as needed. Continual Learning - Assesses and recognizes own strengths and weaknesses; pursues self-development. 5 Source: Office of Personnel Management

Changing Environment Workforce Customers Political environment 6

What Does FEVS Tell Us? Communications Empowerment Connection of work to mission, job relevance, commitment Accountability Trust, respect and ethics Employee engagement Diversity Performance management, recognition Staff development 7

My Experiences and Observations Organizational culture Communications Recognition Mentoring “Servant Leadership” model “Ask, Listen, and Respond” feedback loop Explaining decisions “Behavior Matters” Information technology field 8

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