Are You Watching Your Key Accounts? Anthony C. Cannon Assistant General Manager/COO Greenville Utilities Commission October 27, 2009.

Slides:

Advertisements

Similar presentations

Second Amendment to Cooling Water and Landfill Gas Sale and Purchase Agreements December 16, 2008.

Advertisements

NREL is a national laboratory of the U.S. Department of Energy, Office of Energy Efficiency and Renewable Energy, operated by the Alliance for Sustainable.

LEE COUNTY UTILITIES DIVISION Integrated Water Resources Master Plan

Water Services Department Arizona Mexico Commission Bi-National Meeting March 9-11, 2008 David Cavazos Deputy City Manager Water Services Department Arizona.

Public Interest Energy Research –Natural Gas Program Status Presentation to Air Emissions Advisory Committee May 12, 2005 Philip Misemer California Energy.

Toward a Sustainable Future Name of Conference, Event, or Audience Date Presenter’s Name | ©2011 Synapse Energy Economics Inc. All.

ECONorthwest Economic Impact Prineville’s data center ECONOMIC DEVELOPMENT FOR CENTRAL OREGON.

Connecticut’s Energy Future Removing Barriers to Promote Energy Sustainability: Public Policy and Financing December 2, 2004 Legislative Office Building.

Public Hearing 2011 City Budget Budget Highlights  An increase of about $2,193,572 in total property taxes. ($1,494,382 for the Bond & Interest.

WATER INDUSTRY IN CHINA & CHINA WATER AFFAIRS GROUP LIMITED (0855) Liu Ka Ling

© 2005 UMFK. 1-1 Wit Capital Chapter 5, Case 4 internet business models text and cases Steven Young COS498.

BSG Company B Industry 42 Presented by: Sebastian Corredor

Water Research Foundation Green House Gas Emissions & Energy Research John Albert Sr. Account Manager 1© 2009 Water Research Foundation. ALL RIGHTS RESERVED.

TVA Generates Power and sends it down Transmission Lines to Newport Utilities Distribution Substations TVA Newport Utilities Substations Distributes the.

California Energy Commission Retail Electric Rate Projections: Preliminary Cases 2015 Integrated Energy Policy Report California Energy Commission July.

Citizens’ Academy Kathy Viehe GRU Interim General Manager April 15, 2015.

SUSTAINABILITY TEAM | May 19, 2010 Illinois APA, September 24, 2010.

INSTALLATION OF CAPACITOR BANKS IN COMMERCIAL/INDUSTRY BUILDINGS African Regional NAMA Workshop Kigali, Rwanda, 2015 By: Kennedy Amankwa, Energy Commission,

Contributions In Aid of Construction Mark Beauchamp Business & Finance Workshop Utility Financial Solutions

Loyalty Program Designed by: Team Casino Loyale. Increase Viewer Engagement Pulling from Competition Personalized Experience Customer Relationship Program.

Developing Meaningful Relationships with Key Customers: A Customers Perspective APPA National Conference San Antonio, Texas June 26, 2007 Northside Independent.

Electromobility programm

DTE Energy Commercial & Industrial Energy Optimization Program Energy Efficient, Sustainable Detroit DTE Energy Headquarters December 9, 2010.

CityMatCH January 17, 2008 Collaboration between Community Health Centers and Local Health Departments.

1 Emergency Financial Response: Drought Rates May 15, 2014.

Citizens’ Academy Kathy Viehe GRU Interim General Manager November 12, 2014.

Sustainable Water Infrastructure and Opportunities in Rural Idaho April 2011 Cyndi Grafe.

NW Regional -- Washington n n Washington’s residents, businesses and industries spend $10 billion on their energy costs each year. n n Washington’s long-term.

Delivering Power & Water Efficiently

1 Why Budgeting Matters NC Local Government Budget Conference Wilmington, NC July 2007.

3M Water Infrastructure Space for 3M Montage © 3M All Rights Reserved. 3M Water Infrastructure General Overview Mayors Water Council Meeting 2009.

Economic Productivity of the Working Coast Louisiana’s coast is a tremendously productive region ecologically and economically Variety of separate studies.

Team Mango Atanas Bosakov & Olga Shapoval

Genesis. USA TRAINING PROGRAMS GreenPlumbers® training programs are designed to assist plumbers in understanding their role in relation to Environmental.

Demand-Side Management Models & Practices in California Innovating for Sustainable Results: Integrated Approaches for Energy, Climate, and the Environment.

Washington’s Water Use Efficiency Rule May Require Increased Coordination for Many Utilities Dan Sander, P.E. Senior Engineer.

Financial Impact of Drought March 5, 2008 Updated 3/17/08.

JAMES CITY SERVICE AUTHORITY FY BUDGET OVERVIEW.

CALIFORNIA ENERGY COMMISSION NATURAL GAS ASSESSMENT: SHORT AND LONG TERM Briefing to the Legislature Assembly Utilities and Commerce Committee January.

2015 New Hampshire Energy Summit 5 October 2015 Robert Scott, Commissioner, New Hampshire Public Utilities Commission.

Communicating Pricing to Residential and Business Customers 2006 APPA Customer Connections Conference Kevin Martin Key Accounts Manager Danville Utilities.

Initial Goal 58 KBTU/Ft 2 Graph includes main building and all mobile units Baseline =

Electric Utility Perspective on the Water-Energy Nexus Jack Sahl, Director Environment and Resource Sustainability Southern California Edison August 28,

1.Projects 2.Rates 3.Projects and Rates Today’s Presentation:

New Brunswick Energy Policy Overview June 23, 2015.

H 2 Opportunities, Collaborative Asset Management A Dual Approach to Cost Savings J ohn P. McCulloch H 2 Opportunities, Collaborative Asset Management.

Mejoras en los sistemas de Agua Potable y Saneamiento en San Benito, Texas Water and Wastewater Facility Improvements in San Benito, Texas.

1 Energy Efficiency Programs For Local Governments & Community Partners Christina Prestella Program Manager, Government & Community Partnerships PG&E September.

1 Commodity Cost Adjustment Clauses Steve L. Klick Manager-Rates and Regulation Pennsylvania American Water NARUC Staff Committee on Accounting and Finance.

Energy Services Harsha Holalu Ramakrishna Energy Extension Specialist Department of Mechanical and Aerospace Engineering.

Natural Gas and Energy Reform Legislation Steve Crout Managing Director, Government Affairs American Gas Association.

Oh, It Is Scary... BPA’s Ratemaking and the Impact to Consumer-Owned Utilities 1.

January 28, A new power station, privately owned, is established in the Gaza Strip The Israel Electric Company receives a concession.

- DISCOVER THE DIFFERENCE - Florida’s Natural Energy - DISCOVER THE DIFFERENCE -

Water System Master Plan & Rate Study City of DeKalb, Illinois City Council Presentation May 16, 2015.

Began funding reclaimed projects in projects funded 325 projects completed $435M leveraged $1 Billion 970 miles of pipelines 248 MGD reuse capacity.

City of Palo Alto Utility Rate Changes FY 2013 Facility Managers’ Meeting August 16, 2012 Ipek Connolly, Senior Resource Planner.

Purdue TAP provides high-value solutions that help Indiana businesses maximize their success by increasing profits, reducing costs, and implementing growth.

A CRM (Customer Relationship Management) is one of the most valuable systems that any small business can implement. CRM enables small business owners to.

What are they and how are they calculated? May 2015.

TNC’s SUEZ. Suez aims SUEZ, an international industrial and services Group, designs sustainable and innovative solutions in the management of public utilities.

Miami-Dade Water & Sewer Department Miami-Dade Water and Sewer Department | 1 Reuse, Every Drop Has Value Seminar FPL JPA.

Interim Fuel Factor Adjustment and Surcharge for Under-Recoveries

APTA Sustainability Workshop 2016

City of Petersburg Water and Sewer Rates April 26, 2011

APTA Sustainability Workshop 2016

Distributed Solar Energy California´s Experience

City of Sunrise Wastewater Reuse Program

2018 Water/Wastewater Rate Study and Financial Forecast

© 2016 Global Market Insights, Inc. USA. All Rights Reserved Curved Television Market: Key Trends and Opportunities.

Presentation transcript:

Are You Watching Your Key Accounts? Anthony C. Cannon Assistant General Manager/COO Greenville Utilities Commission October 27, 2009

Keeping a Watchful Eye….. About GUCAbout GUC Team ApproachTeam Approach Data AnalysisData Analysis Relationship ManagementRelationship Management

Industrial / Manufacturing Base 9% of Workforce 14% Utility Consumption 11% Utility Revenues

Hub for Regional Health Care 22% of Workforce 9% Utility Consumption 8% Utility Revenues

Education Center 15% of Workforce 8% Utility Consumption 7% Utility Revenues

“A One-Stop Shop” Electric Electric WastewaterWastewater Natural Gas Water Water

ElectricElectric Quick Facts  63,000 connections  City/75% Pitt Co.  Purchased power  1.5 billion kWh

Water Quick Facts  34,000 customer connections  WTP – 22.5 mgd capacity  Deep wells – 2 mgd  Average treatment – 10.8 mgd  Maximum daily usage – 16.2 mgd  618 miles of pipeline

Wastewater Quick Facts 27,500 customer connections City/adjacent areas WWTP – 17.5 mgd capacity Average – 8.9 mgd 464 miles of pipeline

Quick Facts 22,000 customer connections 1,016 miles of pipeline Purchased gas LNG Natural Gas

What is a Key Account to GUC? Any customer that can impact the utility system  Usage  Revenue  Demand/Operations  Politically

What is a Key Account?

Partnering With Key Accounts Commercial, Industrial & Institutional Customers Mutual Benefits – Profitability & Sustainability Key Relationships Provide Support & Assistance

New Installation Work Orders

Keeping a Watchful Eye….. Team Approach Data Sharing & Analysis Relationship Management

A Team Approach

GUC Key Accounts Team

Keeping a Watchful Eye….. Team Approach Data Sharing & Analysis Relationship Management

ata Sharing & Analysis D ata Sharing & Analysis

Days Sales Outstanding January 2004 – July 2009

Accounts Receivable – Past Due January 2004 – July 2009

Keeping a Watchful Eye….. Team Approach Data Sharing & Analysis Relationship Management

Spend time with your key accounts Communicate Share information Don’t react prematurely

Relationship Management

Keeping a Watchful Eye….. Team Approach Data Sharing & Analysis Relationship Management

Are You Watching Your Key Accounts? Anthony C. Cannon Assistant General Manager/COO Greenville Utilities Commission October 27, 2009