Project management Topic 8 Quality Review

Overview of processes Prepare for Quality Review Questions list Meeting Agenda Review Meeting Sign-off Product Documented follow-up actions Follow-up Actions Notification of result Plan for follow-up actions Sign-off follow-up actions

What is a Quality Review? A procedure to decide whether a product conforms to requirements or is ‘fit for purpose’ Examination of a product against its predefined quality criteria Early identification of defects for monitoring and control processes Involves all those who have an interest in checking the quality of the product – Validation of completeness – Validation by many – Spreads ownership

Quality Review roles Review Chairperson – Organises the review, gathers questions and sets the agenda – Chairs the meeting and ensures agreement on actions and results – Provides final review sign-off Producer – Provides the review products, answers questions about the product, agrees to errors, explains implications of errors and ensures agreed action is taken – Obtains sign-off from reviewers for changes – Obtains final signoff from Review Chairperson Reviewers – Document questions about the product, assess the product against the quality criteria, ensure that errors are fully understood by the producer Scribe – Takes notes, reads back agreed actions at the end of the meeting, records who will do correction and who will check it

Other responsibilities Project Manager – Plans the quality review outline Identify products for review, timeframe for review, identifies reviewers – Plans for exceptions raised from a quality review Team Manager – Plans the quality review details – Identifies resources needed, monitors progress and reports to Project Manager Project Assurance – Advises on suitable reviewers Advises on roles and responsibilities and checks that reviewers are trained – Checks that review procedures are properly followed, advises on corporate standards – Checks follow-up actions are properly monitored

Quality Review procedure Preparation – Confirm product is ready, confirm reviewers are available – Distribute copy of (or make available for inspection) product and product description to reviewers – Collect reviewer questions – Prepare question list and agenda Review meeting – Discussion, clarification and agreement on each question raised by reviewers – Agreement on follow-up actions – Document follow-up actions – Sign-off the product Follow-up – Notification to the Project or Team Manager of review result – Plan for follow-up actions – Sign-off after follow-up actions completed

Fundamentals Checks that the product conforms to the quality requirements Identifies errors with the product (not the Producer) and obtains agreement to take action Solutions raised should be noted for discussion at a later time Preparation stage – Chairperson organises the meeting, question list and agenda – Producer makes the product available – Reviewers use the Product Description and assess the product and submit questions before the meeting Meeting stage – Producer answers questions and reviewers discuss how well the product conforms to requirements, both agree on actions to take – Process is documented by Scribe Follow-up stage – Sign-off when all agreed actions checked