QuickService Department of Education and Training Schools July 2015

QuickService Overview Page 2 Full visibility of enquiries. Streamlined online solution. 220 options for service. QuickService is the primary method through which you can communicate with your Client Enquiry Manager, designed to improve your customer experience by allowing you to initiate and track a range of service requests at any time. Available 24x7. Service requests are received by Westpac in real-time. View the status of your service requests at any time. Guided electronic forms with online authorisation. Ease of access to the our Client Service Team and Helpdesks

QuickService Features Page 3 Full visibility of a Service Request allowing you to track a request at anytime Ability to add Comments and Attachments to an ‘in-progress’ Service Request Electronic notifications. Users can receive an notification when a request is created, requiring your action, completed and when a request is created by your Client Enquiry Manager on your behalf Customer Administrators have the ability to modify the Product / Service options available at a customer entity level Customer Administrators have the ability to Opt In / Opt Out of Notifications Corporate Online Single Sign On functionality for users who have access to both QuickService and Corporate Online

QuickService Features How will eForms benefit me? Page 4

QuickService Features Page 5 Tracking Your Service Request Once submitted, your request will appear in the ‘Loaded’ tab Loaded In Progress Completed Pending Your Action Draft

QuickService Features Page 6 Add Comments Client/CEM will be able to add comments / Attachments onto a Service Request that is currently in progress. What the customer will see?

QuickService Features Page 7 Notification Administrators will have the ability to Opt In / Opt Out of certain notifications sent by QuickService. Please Note: The customers cannot opt out of ‘Pending Your Action’ s.

QuickService Support Page 8 Training & Support Training Dedicated Client Enquiry Managers and the QuickService Support team provide face-to-face training to our QuickService clients. Support Quick Reference sheets and comprehensive user guides. Support from your Client Enquiry Manager & Service Manager for day-to-day operating of QuickService. QuickService Support provides technical support. Want to know more? Contact your Client Enquiry Manager to: Request more information, Schedule a demonstration session for your team; or Request a QuickService Establishment Pack