Peak LAN Project Group A: Timothy Flannigan, Candace Hunt, Bobby McCrary, Karie Smithers and Stacy Welk MGMT 505: Project Management Fundamentals September 18, 2011

Overview Company Profile Company Project Identifying and Managing Milestones Budget Constraints Assessing Probable Set-Backs Customer Satisfaction Project Risks Risk Assessment Form Risk Response Matrix Summary

Peak Systems Information Systems Consulting Firm, small Meridian, Louisiana - Manager aided by one peak professional and two interns from local university

Project Design and install local area network (LAN) for Meridian Social Service Agency Deliverables Technical Requirements Limits and Exclusions Budget =<$90,000 Time limit = 1 month Deliverables = 22 workstations & 22 laptops Server with dual-core processors Windows 2008 R2 service & workstation OS (Vista/Windows 7) 4 hours of intro training for client’s personnel 16 hours of training for client network admins Technical Requirements = Workstations with 17in flat panel monitors, dual-core processors, 2GB RAM, 8X DVD+RW, wireless card, Ethernet card, 80 GB hard drive Laptops with 12in display minotr, dual-core processors, 2GB RAM, 8X DVD+RW, wireless card, Ethernet card, 60 GB hard drive and weight less than 4.5 lbs. Wireless network interface cards and Ethernet connections System must support Windows Vista/Windows 7 platforms System must provide secure external access for field workers Limits and Exclusions System maintenance and repair only up to one month after final inspections Warranties transferred to client Only responsible for installing software designated by the client two weeks before start of project Client will be billed for additional training beyond that prescribed in contract

Identifying and Managing Project Milestones Hardware – Availability and cost of products to complete the project User’s Priority and authorization – Who, and what the users will be granted access too. In house network test - Organization with third party, and meeting the agenda with the customer Client site test – Meeting test deadlines, and planning the observation period with the customer Training completed – Complete all training to become self operational, and compatible

Milestones Key Milestones Target Date Hardware January 22 2. Setting Users’ priority and authorization January 26 3. In-house whole network test February 1 4. Client site test February 2 5. Training completed February 16 Hardware = acquire and install Setting users = build profiles Network test = test system for performance Client Site Test = test user and system for performance Training = provide user and administrator training

Budget Constraints Time phased-budget baseline Helps identify the cost of tangible items, and resources to complete the project It is overall important for the projects success to measure the projects performance Monetary, and time sensitive budgets drive overall project success Resource utilization – Make sure that all resources are being utilized to the highest efficiency - Garner resources, and relations to complete the project at a low cost

Assessing Probable Set-backs Accept possible set-backs during project planning for maximum readiness, and avoidance Complete a risk assessment form to evaluate and rate possible risk during the project Likelihood: 5 represents greatest to 1 with least probability of occurrence -Impact: 5 represents gravest to 1 with least jeopardizing project deliverables Detection Difficulty: 5 represents hardest to 1 with least difficulty

Customer Satisfaction Customer Satisfaction displays a complete understanding of meeting the customers needs, wants, and expectations The Project Manager is responsible for ensuring 100% Customer Satisfaction is meet. Notify the customer of all needs, and possible set- backs to accomplish the project. This allows the customer to be involved, and ensure their decisions, and needs are meet within the project

Project Risks Identifying and Managing Milestones Budget Constraints Technical Requirements and Deliverables Assessing Probable Set-backs Customer Satisfaction

Risk Assessment Form Risk Event Likelihood Impact Detection Difficulty When Milestones not met 3 1 Each Budget over obligated Each Milestone Timing of Resources Customer Satisfaction 5 Setbacks: unexpected events The higher the number the greater the risk/impact/difficulty. Likelihood: 5 represents greatest to 1 with least probability of occurrence Impact: 5 represents gravest to 1 with least jeopardizing project deliverables Detection Difficulty: 5 represents hardest to 1 with least difficulty

Risk Response Matrix Risk Event Response Contingency Plan Trigger Who is Responsible Milestones Mitigate: Structure development Plan Share important tasks w/ workers Complete before project kickoff Team Budget Restrictions Mitigate: Set a time-phased budge Plan accordingly Must be worked into development plan Managers Timing of Resources Mitigate: Prioritize and allocate resources Have Replacements available Implement timing throughout project Customer Satisfaction Mitigate: Educate & involve through completion Understand project scope Must have involvement start to finish Project Manager Setbacks: unexpected events Mitigate: Plan into budget and time Have a plan B Identify risk throughout project

Summary Objective Milestones Budget Setbacks Customer Satisfaction Risks

References Dr. Susan Michie. (2002). CAUSES AND MANAGEMENT OF STRESS AT WORK. Occupational and Environmental Medicine, 59:67-72. Erik W. Larson, Clifford F. Gray. (2011). Project Management the Managerial Process. New York: McGraw-Hill Companies, Inc. Higginbotham, J. (208, March 31). Project Planning: Identify Milestones, Assumptions, and Tasks. Retrieved September 16, 2011, from Volunteer Centered: http://www.volunteercentered.com/2008/03/31/project-planning-identify-milestones-assumptions-and-tasks/ JOHN R. DRAKE, TERRY ANTHONY BYRD. (2006). RISK IN INFORMATION TECHNOLOGY PROJECT PORTFOLIO MANAGEMENT. JOURNAL OF INFORMATION TECHNOLOGY THEORY AND APPLICATION, 1-11. Kim, S.-c. (2009). Project success indicators focusing on residential projects: are schedule performance index and cost performance index accurate measures in earned value? Canadian Journal of Civil Engineering, 1700. University of Wisconsin. (2006, February 1). Develop High-Level Milestones and Timeline. Retrieved September 16, 2011, from Project Management Advisor: http://pma.doit.wisc.edu/initiate/4/print.html