The ELC 2014 premise was outcomes-oriented collaboration based on specific government priorities supported by ACT-IAC’s strategic plan Next steps include: – The Citizen Service Track, supporting the Customer Service CAP goal Leading to an ACT-IAC Task Force with multiple CS activities Task Force will address culture, professional development, innovation, best practices, and agency needs – The Shared Solutions Track's major findings and recommendations have been shared with OMB in support of the Shared Services CAP goal This information is also being coordinated with the Shared Services Roundtable at the Partnership for Public Service – Collaboration ELC!, the new element of ELC 2014, produced specific and actionable recommendations for government leaders that are now being folded into ACT-IAC and agency planning, including support for the Smarter IT CAP goal: Improving the pre-solicitation process (Fellows) Enhancing security in government supply chains (Adrian Gardner and Jen Nowell) Working with partner associations to refine how industry and government can work together to address the convergence of services and technology (ACT-IAC and PSC) Implementing Identity Management as a shared service (Steve Krauss) – OMB DDM Beth Colbert Challenge Key Findings: To enable teams and break down silos between agencies, disciplines, government and industry – Create rotation programs – Leverage Communities of Practice – Develop incentive programs to encourage innovation and energize and reward teams

Citizen Services Challenge How can ACT/IAC leverage its many capabilities to improve delivery of services to the public and support the Cross Agency Priority (CAP) goal on customer service? – Best practices – Training – Networks – Expertise

Training/ Professional Development Task Force ELC/MOC Summit ACT/IAC Academy Partners/ Voyagers Innovation Institute: Life Event Project Innovation Culture Agency Support Tools and Practices Journey Map Customer Experience Benchmarking Industry Best Practices Veterans Affairs IRS SSA Training Professional Development Awards (Excellence. gov) Citizen Services Challenge

Shared Solutions Challenge Common Themes (finding ways to do things better where we have things in common – not creating new things) The Leadership and Program Management Challenge -Establish a customer-focused culture and government at the best price -Identify cross-agency functions where operational improvements/ standardization benefit customers and agencies; and drive those changes first -Create personal incentives and accountability for results to steer new capabilities to desired solutions The Acquisition Challenge -Attract and train a cadre of "acquisition innovators" to support cross-agency sharing of solutions -Establish a cross-agency/industry forum where acquisition officials select streamlined acquisition approaches and common sources to support business improvements -Create incentives for buying shared solutions The Technology Challenge -Government/industry providers need to broadly communicate which shared solutions are available -Government needs to communicate what solutions are desired, perhaps through a common entity -Budget should drive agencies away from continued independent investment in duplicative services -Budget committees need to participate by eliminating restrictive language in appropriations bills.

Beth Cobert’s Challenge The Questions: How might the federal government partner with industry to establish and spread best practices in IT? How might we improve training for the federal workforce in best practices like agile development? What might we do to share best practices in federal IT? Key Findings: To enable teams and break down silos between agencies, disciplines, government and industry Create rotation programs Leverage Communities of Practice Develop incentive programs to encourage innovation and energize and reward teams

OMB DDM Next Steps Training -Address different levels of training -Promote opportunities for rotations -catalog the different programs and let ACT and IAC members know about them (Fellows) -Highlight successful models, including State government examples (Academy) -Develop customer personas to ensure that services are meeting customer needs (CS Task Force, Academy) Use Partners (and other PD) programs to select areas of focus for the class to develop on areas that include: -Government and industry driving agile together -Driving efficiencies both in security and cost -Getting to the cloud -Business process enablement Use the Acquisition Excellence conference to continue the conversation in these areas -Increase knowledge and understanding of category management -Focus on problem solving rather than requirements alone. -Increase speed to award -Ted Talks model for communicating key ideas

OMB DDM Next Steps Other ideas to manage innovation in procurement -ID steps to ensure that innovation is requested as part of the requirements, in the procurement process, and during source selection via scoring -- Acqu SIG (this also responds to Luke McCormack's issue) -Host Roundtable of procurement Attorneys to talk about how best to incentivize innovation in acquisition -- Acqu SIG -Include HHS Buyers Club as a success story for Handshake (the success story repository led by the Innovation Institute) -Next EAC meeting -- have OMB IT and Acqu leaders talk about how to improve (Dan and Rick) Shared Services Follow-ups -Move to "Integrated Solutions" as the term for fusing shared service best practice into mission/solution space, so as not to confuse with current shared service agenda -- Leverage Shared Services Committee of the C&T SIG, Dan to bring to ACT-IAC collaboration with the Partnership for Public Service -Consider Awards focus on Cross Agency Performance and / or Customer Service (potential categories for Excellence.Gov, fit with CS Task Force) -Pull vs Push Mentality – how can we help? Educate buyers to increase demand for shared services through training, events with customers -- Academy, PD programs, Events