Brad McCabe Product Manager Microsoft Corporation SESSION CODE: WCL309

1 Deliver end-to-end solutions 2 3 Provide immediate ROI Lower Desktop TCO Regular updates Faster upgrade cycle, separate from Windows ® Minimal deployment effort Run out of the box Integrate with existing management solutions >95% of MDOP customers are (very) satisfied *1 $70-$80 net cost savings per PC per year using MDOP *2 *1, Microsoft MDOP customer study. Base: Current MDOP customer n=108, non-MDOP customer n=367 *2, MDOP ROI Analysis by Wipro

Need to protect corporate and employee data Reactive planning for desktop system failures There can be significant costs from not having an effective diagnostics and recovery plan in place Need to protect corporate and employee data Reactive planning for desktop system failures There can be significant costs from not having an effective diagnostics and recovery plan in place

Value: Enterprises could have measurable ROI if currently spending for support tools or when considering business disruption when client machines are inaccessible e.g. time to reimage PCs and data lost as a result of same. ROI: $5-10 per PC Source: MDOP ROI Analysis by Wipro

Powerful tools to accelerate desktop repair “This toolset enables us to restore clients instantly without rebuilding them - saving up to six hours per instance.” Accelerate TCO savings by minimizing recovery time Recover instead of reloading WindowsRecover instead of reloading Windows Make PCs safer to useMake PCs safer to use Recover unbootable PCRecover unbootable PC Access deleted files, manipulate services, reset passwords, & more Detect and remove malware while the PC is offlineDetect and remove malware while the PC is offline David Smith Technical Support Center UMC Health System

Customer Scenarios

Case Study – Ultrasonic Precisions Inc. Protect corporate data for 2,400 employees in 14 locations The Challenge Help desk costs decrease by 27% End-user downtime expected to be significantly reduced by at least 50% - 60% and productivity improvements to be realized in the next six months Anticipate IT budget to be extremely reduced in the future and simplified administration Help desk costs decrease by 27% End-user downtime expected to be significantly reduced by at least 50% - 60% and productivity improvements to be realized in the next six months Anticipate IT budget to be extremely reduced in the future and simplified administration The Results “We needed such a product, there were a lot of issues with file crashes and ineffective reporting, we anticipate significant future cost and productivity benefits for the IT department and end users from the Microsoft Diagnostics and Recovery Toolset.” Steven Fishman CIO, Ultrasonic Precisions Inc Source: IDC White Paper Sponsored by Microsoft, Improving Desktop Management with Microsoft Desktop Optimization Pack, Doc #207542, July 2007

Integrated into existing WinRE tools DaRT will run on top of Windows Recovery Environment (WinRE) WinRE provides Bitlocker unlock, Memory Diagnostic, Complete PC Restore, and System Boot File Repair DaRT tools and WinRE tools can run side by side to help recover system DaRT will run on top of Windows Recovery Environment (WinRE) WinRE provides Bitlocker unlock, Memory Diagnostic, Complete PC Restore, and System Boot File Repair DaRT tools and WinRE tools can run side by side to help recover system

Powerful tools to accelerate desktop repair Boot unstable or unbootable systems so you can: Use Wizards to diagnose and repair issues Reset local account passwords including Administrator Safely recover deleted files Edit the Windows registry, manage drivers/services Access unbootable machines via the network And More Boot unstable or unbootable systems so you can: Use Wizards to diagnose and repair issues Reset local account passwords including Administrator Safely recover deleted files Edit the Windows registry, manage drivers/services Access unbootable machines via the network And More

Standalone System Sweeper is an offline malware removal tool that provides comprehensive on-demand antivirus and antispyware scanning capability that is especially effective against malware that utilizes rootkits* to avoid detection. Standalone System Sweeper will also work with Windows XP and Windows Vista Standalone System Sweeper is an offline malware removal tool that provides comprehensive on-demand antivirus and antispyware scanning capability that is especially effective against malware that utilizes rootkits* to avoid detection. Standalone System Sweeper will also work with Windows XP and Windows Vista * Rootkits are programs which can be used to subvert control of an Operating System from its legitimate users by concealing currently running programs/processes, critical system files, or other important information from the Operating System.

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