California LifeLine Program Update Low Income Oversight Board August 21, 2013

2 California LifeLine Program Update CA LifeLine Proceeding – R  All Party Meeting – January 2013  Scoping Memo Issued April 10, 2013 Opening Comments Due May 13 Reply Comments Due May 31  Public Participation Hearings May through August  Workshop on Pre-Registration Scheduled August 20 th in San Francisco

Federal Lifeline Program Summary Federal program provides $9.25 monthly subsidy.  Subsidy can be applied to either wireline or wireless service.  Originally $10.00 ($3.50 basic, $6.50 EUCL, plus additional subsidy for tribal customers).  Currently, the EUCL charge is inferred, with the balance ($2.75) applied to basic service. 3

Federal Lifeline Program Summary (continued) Federal Lifeline does not provide:  Subsidy for Connection/conversion charges Administrative costs Taxes/surcharges/fees (other than EUCL) Deposits or payment plans  As robust consumer protection as California Appeals, in-language support, marketing, etc. Only designated ETC carriers are eligible to receive subsidy (ex. TracFone in CA) 4

5 Direct Application Process and Wireless Current statistics for the DAP program to date (7/24/13):  A total of 54,074 transactions. 44,609 were successful 9,465 errors (customer already existed, usually due to multiple submission attempts) Wireless Participation in LifeLine (June, 2013)  Cricket – 23,137 Approved, 1,069 Pending  Nexus – 64,597 Approved, 265 Pending  Telscape Wireless – 297 Approved, 49 Pending  Assurance (Virgin Mobile) - 8,988 Approved, 1,809 Pending

6 6 Contact Information Benjamin Schein – LifeLine Implementation (415) Michaela Pangilinan – LifeLine Outreach (415) RHA, Inc. (Outreach Contractor) – Vanessa Anderson (559) Consumer Affairs Branch (800) Xerox State and Local Solutions, Inc. (LifeLine Public Call Center) (866) – English(866) – Korean (866) – Spanish(866) – Vietnamese (866) – Lao/Hmong(866) – Chinese (866) – Khmer(866) – Japanese (866) – Tagalog