1 confidential | ©2015 Sabre GLBL Inc. All rights reserved. Implementing Kanban at Different Levels During Agile Adoption Krishnakumar C Principal Agile Coach

2 confidential | ©2015 Sabre GLBL Inc. All rights reserved. About Sabre (2 min) Understanding culture at Sabre (3 min) Strategy to Change management (5 min) Applying Kanban Method at all levels (including Scrum at the team level) (20 min) Few early success stories (5 min) Q & A (10 min) 2 Agenda

3 confidential | ©2015 Sabre GLBL Inc. All rights reserved. We are Sabre

4 confidential | ©2015 Sabre GLBL Inc. All rights reserved. Our Mission: An innovative technology company that leads the travel industry by helping our customers succeed 4 REACH Software used in 144 Countries REACH Software used in 144 Countries SCALE 16,000 Physical & Virtual Servers SCALE 16,000 Physical & Virtual Servers VOLUME 100K Messages/Sec 1.4 bn API Calls/Day VOLUME 100K Messages/Sec 1.4 bn API Calls/Day TEAM More than 9000 employees across 160 Countries TEAM More than 9000 employees across 160 Countries USER 425,000 Travel Agents Airline Agents 10,000 Airports USER 425,000 Travel Agents Airline Agents 10,000 Airports SUPPLIERS 400+ Airlines 175,000 Hotels 27 Car Rentals 50+ Rail Services SUPPLIERS 400+ Airlines 175,000 Hotels 27 Car Rentals 50+ Rail Services RESULT $120 Billion of Travel Spend 1.1 Trillion System Messages Each Year RESULT $120 Billion of Travel Spend 1.1 Trillion System Messages Each Year We are Sabre

5 confidential | ©2015 Sabre GLBL Inc. All rights reserved. We are Sabre

6 confidential | ©2015 Sabre GLBL Inc. All rights reserved. Understanding the Culture : Work Flow

7 confidential | ©2015 Sabre GLBL Inc. All rights reserved. SVPVP: BU1DIRECTOR Manager1Team1Team2Manager2VP: BU2DIRECTOR ManagerTeam3Team4 Understanding the Culture : Hierarchy

8 confidential | ©2015 Sabre GLBL Inc. All rights reserved. Understanding the Culture : Technology

9 confidential | ©2015 Sabre GLBL Inc. All rights reserved. So What Did We Do

10 confidential | ©2015 Sabre GLBL Inc. All rights reserved. Concept Definition & Validation Support Market & Business Strategy Architecture, Design & Elaboration Development & Test Release, Deploy & Operate Retirement PROJECT & PORTFOLIO MANAGEMENT SOFTWARE DEVELOPMENT LIFECYCLEDEVELOPMENT OPERATIONS Our Mission Reinvent how we operate as a company – from portfolio management to software development to system operations – to drive customer value faster than ever before. ​ Achieve more innovation, faster Lower costs Produce better quality Improve customer support Goals SDLCPPMDevOps One Sabre…One PLC

11 confidential | ©2015 Sabre GLBL Inc. All rights reserved. 100% of teams operating under new test model and exit criteria 2016 product planning to be performed in Portfolio Management Tool 60% of teams operating with new Enterprise Agile practices Goals: Improve Speed & Quality in 2015

12 confidential | ©2015 Sabre GLBL Inc. All rights reserved. Defined three levels and applied kanban core practices at each level including scrum at the team level C level executives and VPs Portfolio Ideas Programs Directors and Managers Projects Features Teams Team Feature User Stories Implementation

13 confidential | ©2015 Sabre GLBL Inc. All rights reserved. 13 ASSESS -MENTS Y N BUSINESS SCOUTS BU1 BU2 BU3 P&T SVP SCOUTS EAD SCOUTS BU1: BU2: BU3: AGILE COACHES SCOUTING BACKLOG VALUE STREAM ASSESSMENT BACKLOG Y N Y N WAVE DRAFT Y N CANDIDATE BACKLOG WAVE BACKLOG WAVE Self- Improving MONITORING BACKLOG Visualize Flow

14 confidential | ©2015 Sabre GLBL Inc. All rights reserved. Online Tool Limit WIP and Explicit Policies

15 confidential | ©2015 Sabre GLBL Inc. All rights reserved. Limit WIP and Explicit Policies Physical Board

16 confidential | ©2015 Sabre GLBL Inc. All rights reserved. Manage Flow Through Metrics

17 confidential | ©2015 Sabre GLBL Inc. All rights reserved. Manage Flow Through Metrics : Dimensional Overview

18 confidential | ©2015 Sabre GLBL Inc. All rights reserved. Monthly PLC progress updates (executive level : C and VP level) Monthly Agilists meet-up via community of practice (director and manager level including Scrum Masters) Sprint reviews and retrospectives (team level) Internal social collaboration through Yammer at all levels Continuous Improvement

19 confidential | ©2015 Sabre GLBL Inc. All rights reserved. Release cycle reduced from quarterly to monthly cadence 75% testing automated that reduced QA time from days to hours 2X increase in completing committed stories Highly engaged teams Success Stories

20 confidential | ©2015 Sabre GLBL Inc. All rights reserved. Represents CVT start Project A – Majority of the defects detected after Customer Validation Testing (CVT) Project B – Getting better at finding defects earlier Project C – Majority of the defects detected before CVT “Shift Left“ – How we have matured through better System Integration testing to find defects early Instilling Quality Early in SDLC

21 confidential | ©2015 Sabre GLBL Inc. All rights reserved. Q & A