THE HONG KONG INSTITUTE OF FACILITY MANAGEMENT & THE HONG KONG INSTITUTE OF SURVEYORS (BSD) JOINT CPD EVENT Guest Speaker : Mr Alex K Lam, Chief Operating Officer, Outsourcing Institute, USA Date:21 November 2002 (Thursday) Time: 6.30 p.m. ~ 8.30 p.m. Place:Rm. UR8, CityU SCOPE Admiralty Learning Centre, 8/F. United Centre, Admiralty, H.K. Cost:$100/Person Topic: The closing date for reservation is Monday 18 November Cheque should be made payable to “HKIFM”. Interested parties please complete and return the reservation form together with the cheque to the HKIFM, 16/F 1063 King’s Road, Quarry Bay, HK by mail or direct debit to our Bank of East Asia Account # and fax the pay-in slip back to  Reservation Form The closing date for reservations is Monday 18 November 2002 Name: ________________________________ Membership No: _______________ Contact No: _____________ Mobile Phone No: ___________ Fax No: __________ No of Reservation : ________ Chq No: ________________ made payable to HKIFM ADMISSION TICKET/ OFFICIAL RECEIPT Pain-free Outsourcing Thursday, , Venue: Rm. UR8, CityU SCOPE Admiralty Learning Centre, 8/F. United Centre, Admiralty, H.K.. Reservation Fee HK$________ for ___ persons, cheque no. ________ and made payable to “HKIFM” Name: _________________________________________________________________ For Official use only Received & confirmed by HKIFM: 16/F 1063 King’s Rd, Quarry Bay, Hong Kong Tel: Fax: (Receipt Chop) (Attendance Chop) THE HONG KONG INSTITUTE OF FACILITY MANAGEMENT (THE ORIGINAL OF THIS ADMISSION TICKET MUST BE PRESENTED AT THE EVENT) Pain-free Outsourcing The 5 th Annual Outsourcing Index (based on 2002 survey) of the Outsourcing Institute, U.S. has just been released. What is the latest development of the outsourcing business in the global market place? What is the 2 nd Generation of Outsourcing Governance? What is Business Process Outsourcing (BPO)? How to shop for a capable vendor and how to avoid ‘pain’ in outsourcing? Come and share the topics with us in the seminar.

THE HONG KONG INSTITUTE OF FACILITY MANAGEMENT JOINT CPD EVENT Mr Alex K Lam, B.Arch.(McGill), MTS(OTS), Cert. EQ-I Adm. (MHS), MRAIC, is president of The OCB Network, a Toronto based management consultancy specializing in business transformation and corporate training on Leadership, Creativity, Emotional Intelligence, and the Built Environment issues. Prior to this, he was General Manager at bell Canada, the largest telecom in Canada responsible for over 2000 properties with a staff of 400 and an annual budget of over C$70 million. He is a frequent speaker at international conferences and a workshop leader. He received his Bachelor of Architecture from McGill University (1967) and a Master of Theological Studies from Ontario Theological Seminary (1995). He is a Certified EQ Administrator on emotional intelligence from Multi- Health Systems in Toronto (2000). He authored the chapter titled Business Transformation in the new Handbook of Facility Management published by McGraw Hill (New York: 2001). 1.The 5th Annual OI Outsourcing Index (based on 2002 survey) 2.State of the Outsourcing market Place 3.Business Process Outsourcing (BPO vs ITO) 4.How to shop for a Vendor - Vendor selection 5.Relationship Management - the 2nd Generation of Outsourcing Governance ABSTRACT ABOUR THE SPEAKER