1 eCoRepair New Release Slide Expanded view of Circuit Details Change to Circuit Looping text4 View of closed faults up to 30 days old5 - 7 Minor Changes to Date and Time Fields8 - 9 Changes to Structured Questions 10 New ‘Quick Test’ capability for Narrow Band Circuits New Update Summary and Customer Required –Information feature Milestone View - Removal of duplicate entries 18 – 19 Disclaimer – This is not a Training Document but is meant only as a guide to new or changed functionality. There may be some minor differences between the screenshots and the live system.

2 Expansion Of Circuit Details This is to give more information about the technology, speed etc before applying the loop to a certain circuit id. In order to display the technology information, a new collapsible frame ‘Technology Type’ has been introduced just below the Circuit Details Tab. The ‘Technology Type’ will be made visible on clicking the ‘Expand Circuit Details’ button.

3 Expansion Of Circuit Details….continued By default this frame will fetch results from a cached dataset. If there are no results to be displayed then it will start the process of populating the latest records for the looping circuit id. It can also be refreshed manually by clicking the high lighted text. NOTE: This ‘technology type’ frame is available on Create Fault as well as on Circuit looping option in Diagnostics menu.

4 Changes to Circuit Looping – Use of Syntax. Instead of using the generic term ‘node’ eCo Repair will now where possible use location details e.g. A END CUSTOMER, A END EXCHANGE, B END CUSTOMER, B END EXCHANGE becomes

5 View of closed faults up to 30-days old In Live Tracking window, the option to view closed faults is now provided. Clicking the ‘Closed’ button results in……

6 …..something similar to this. Note the LIVE button to toggle back to live faults.. On this screen selecting any listed circuit would return the milestone window for the fault.....

7 View Closed Fault – Milestone New to this view is the showing of references to other faults that have occurred on the same circuit. Clicking on the reference will Switch the milestone view to those details.

8 Date Validations Where possible dates will be validated not only in format but where logic dictates a future date is expected e.g. for access, past dates will be rejected and similarly where an historic date is expected eg for an Alarm, any future date will be rejected. Example where only future dates are expected and accepted….

9 Minute Intervals on the Date Time fields. The Minutes picker on the datetime control is now set to 5 minute intervals and the ‘Cancel’ button for the structured questions has been relabled ‘Cancel Report’ (partially obscured in the picture by the time picker)

10 Changes to Structured Questions These are aimed at reducing the number of questions being asked. For example Input Access Details will now only appear if the diagnostics indicate a fault at a particular end, and input will be compulsory.

11 Narrow Band Quick Test This new functionality is automatically triggered as part of the Structured Questions whilst creating a fault and results in a screen as shown below. Each line is generated as the test progress’. Its available only for KX and NX type circuits and only when there are no alarms indicated. Please Note: The test is intrusive.

12 The Narrow Band Quick Test may end up with one of the following result. Pass, Fail, Inconclusive, Premature Termination Dependent on the outcome links would be made to the next questions and the corresponding question would be displayed to the user.

13 Further Details of Narrowband Quick Test The eCo Repair Narrowband Quick Test is a continuity check for Narrowband circuits only – i.e. those circuits with a prefix of KX and NX. It should be noted the Narrowband Quick Test is an intrusive test and if the circuit is not already ‘down’ then carrying out the test will result in a loss of service for the duration of the test – this can be up to 90 seconds. Once started the test cannot be stopped until it reaches completion The circuit continuity check is carried out by means of remotely applying loops at both circuit ends and sending a known short-duration test pattern around those loops in a Fig 8 format. Circuit continuity is confirmed as a Pass result where the test pattern successfully travels the length of the circuit and arrives back at the point of its introduction. A loop can only be applied at the circuit ends however where that circuit terminates on a Network Terminating Unit or NTU and many narrowband circuits, particularly those provided for mobile operators, do not terminate on a NTU. Where a NTU does not exist at one or both circuit ends a loop will be applied at the BT exchange and the continuity check will be established to this point. In displaying the test results, the Narrowband Quick Test will indicate where the loops were applied – i.e. circuit ends or at the BT exchange. A Fail result indicates a problem has been detected with the circuit and the CP should report the fault to BT using eCo Repair The following should also be noted when using the eCo Repair Narrowband Quick Test; Not all network technologies can support the Narrowband Quick Test and those circuits routed via older non- compatible technologies cannot be continuity checked using this tool. An appropriate message is returned where this is the case All tests must be preceded by an Alarm Check A test can only be performed where the Alarm Check indicates the circuit is alarm free A short-duration continuity check such as the Narrowband Quick Test is not a suitable test for all faults types and problems of an intermittent nature and erroring type problems cannot be detected with this test.

14 The option of performing the Narrow Band Quick Test is also available via the Diagnostics menu on eCo Repair. However….

15 ….continuing with the option of performing the Quick Test will bring up a screen which would ask for the Circuit No on which the test is to be performed. Clicking on the “Check” button will display a warning message.

16 Update/Customer Required Information Summary This is about highlighting specific updates where BT requires urgent information, or a business need to draw to your attention. Updates can be filtered based on the selection of 3 categories by clicking on the respective hyperlink.

17 Clicking on a link would highlight it by changing the colour. And result in only those category of updates being shown.

18 Milestone View – New Buttons. New buttons have been introduced which relate directly to the category’s in the previous screens. Clicking on one of the new buttons will result in the relevant screen opening so that the details can be input eg Provide Access details will open up the Access Details tab.

19 Milestone View - Removal of duplicate entries. Clicking the ‘Mark as Read’ button no longer creates a new log entry, instead It appends the audit entry to the end of the log as shown here in green.