Energising e-business Working e-business ? A Managed Service Proposition Peter Gee presentation ISTUG.

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Presentation transcript:

energising e-business Working e-business ? A Managed Service Proposition Peter Gee presentation ISTUG

energising e-business ‘any standard business process using electronic communications for more effective operation’ e-business? what is

energising e-business consider e-business? why Customer Satisfaction Increase Market Share Increase Profit

energising e-business e-fears top security expanding networks set-up costs lack of controls channel conflicts scalability availability

energising e-business challenges security IDG research 54% said No 1 concern exposure of corporate infrastructure ICC 33% of fraud was web related firewalls only as good as policies prevention not detection security is a 24x7 issue

energising e-business management network rapid expansion unpredictable nature of e-business skills and resources LAN integration maintenance of current infrastructure security

energising e-business set-up costs money speed of deployment where to start investment in pilots expansion and integration unforeseen expense

energising e-business management change speed of change integration into existing systems process definition and policies information management control by business managers

energising e-business supplier conflict channel fear and uncertainty not a technology issue an alternative channel combine and enhance channels enable

energising e-business system integration legacy company information systems migration or integration real business suppliers, customers, partners masking complexity experience and skills

energising e-business availability scale realistic growth expectations solution components experience 24x7 is a reality prevention and detection enterprise systems

energising e-business reality e-business benefits business efficiency cost savings customer satisfaction competitive edge market reach productivity collaboration business intelligence

energising e-business Managed Services options network providers traditional outsourcing facilities management co-location and hosting application service provider e-business service provider

energising e-business working e-business enable solution partnerships proven track record customer support enterprise technology deployment controlled investment customised service levels

energising e-business sage e-business delivering web sales – demonstration case studies: retail distribution customised e-business solutions