The Independent CIO The Independent CIO Bill Limond Independent CIO Heythrop Park 4 th October

The Independent CIO

CIOs will disappear in 10 years Role of CIO will disappear within 10 years. When IT standard, organisations no longer need CIOs. Until then organisations still need CIOs. But role often ill-defined, confused & misunderstood. More than half of CIOs said no clear definition of role. 71% of senior managers & 91% of analysts agree. Many CEOs & executives don’t understand what is required for CIO to be successful. No standard role for the information officer. IT dependent on needs of organisation. Cranfield School of Business & Deloitte research. Cranfield School of BusinessDeloitte

Independent CIO :- City of London British Gas BAESYSTEMS Pilkington UK Government Alghanim - Kuwait & India Audit Commission Service Corporation International Rexam Print BP – Group IS Strategy UK Government Advisor Programmes, Projects & Procurement Bill Limond – CIO Speedy CV

CIO Role Lead Business Solutions Business Knowledge Information Management Strategy Deliver – Results Value for Money Informed Purchaser

Business Strategy Direction Capabilities CHANGE IM Strategy Possibilities Business & IM Strategy INNOVATION CHANGE &CIO=ORIGINATOR

Value/Knowledge IT IS Information Management & Business Process Knowledge Sharing IT Service Business Strategy IM Value Chain IT IS IM & BP Knowledge Sharing Knowledge Data Information

IM Value Chain - Before KS I M I S I T Gaps and the Wrong Emphasis Strategy Services Technology Business Knowledge Information Data

IM Value Chain - After Technology Business Strategy Services Business Emphasis - no gaps Knowledge Information Data IS IT IM KS

“In the End All that we have to manage is - Information.” Information?

CIO Facilitate & improve - cost effectively :-  Management & Communication of Information  Streamlining of Business Processes  Knowledge Sharing Mission

IM Supply Chain How? Strategy Do Progs & Projects Run Service Delivery Shared Services & Infrastructure Leadership What? Business Need

Client Focus - IM Lifecycle WHAT? HOW? RUN DO Lifecycle Client Focus Change Continuity Delivery Strategy Programs & Projects Business Solutions Customer Service Strategy

What? Business & IM Vision How? Strategy Program Delivery Run Service Delivery Architecture Planning Business Thinking CIO Leadership Supplier Development Informed Buying Managing Programs & Projects Making Technology Work Operations Relationship Building CIO Olympic Rings of Success

Executive Information Business Applications Shared Services Infrastructure IM – Governance ‘Greek Temple’ DIRECTION INTEGRATION CHANGE MANAGEMENT GOVERNANCE

IM – Governance Mandatory SBUs Local SBU 3 HQ SBU 2 SBU 1 SBU 4 ‘Dart-board’

IM Principles KISS… Simple Standardise Streamline Share Secure Integrate

Today Mobile BYOD ‘Consumerisation’ Social Media Cloud

Cloud?

Utility? Photo: Crispin Hughes/Oxfam

Utility

Cloud = Utility Benefits Agility Scalability Utilisation Efficiency Peak load Capacity Location & Device Independent Ways of Working

Cloud = Utility Benefits Centralisation Reliability Security Cost – Revenue v Capital Maintenance

Cloudy Issues ? Loss of Control Location & Device Independent Security DPA, FOI, Patriot Act IPR Peak load Capacity Centralisation Reliability Cost - Caveat Emptor

Information as Competitive Weapon Customer Intimacy, Flexibility and Agility, Streamline Decision & Business Processes Minimise Costs Focus - Strategic Imperatives Align - CSFs/CBPs Manage Customer relationships (CRM) Exploit & Share Knowledge Sweat the Assets Where do we need to be?

AIMS Bridge Business - I.T. Gap Business Ownership Customer Focus Provide Global Reach Instant fingertip access to Information Flexibility Reduce costs Spread best practice Standardise & Integrate where necessary

How? Bridge Business - IT Gap Form Key Alliances Quick Wins - Credibility Rationalise Strategic Information Standardise, Simplify & Integrate Train and Empower End Users Steering Boards & Working Groups Develop “Hybrids”

CIO Desirables? Leadership & CREDIBILITY ‘Gravitas’ & Presence Business Client Understanding Find the “Key Stone” – Decision Maker Intelligent Customer Focus & Persistence Stress Handling Ability

CIO Desirables? Respect for People & Empathy “Can Do” Attitude & Energy Networking & Communication Sensitivity - Political & Environmental Adaptability & Flexibility Carpe Diem – Strategic Opportunism GSOH

CIO Role Lead Business Solutions Business Knowledge Information Management Strategy Deliver – Results Value for Money Informed Purchaser

CIO or DIM Understand the Business Be the Business Hybrid Exploit ICT Bridge the GAPS

1. Let users pull - don't push I.T. (too much) 2. It's easy for the organisation to tie itself in I.T. knots 3. Harness the potential 4. Keep your balance 5. Avoid the lynching party CIO Rope Tricks

CIOs will disappear in 10 years? Career Is Over? When IT standard, organisations will no longer need CIOs? Organisations still need CIOs Information ASSET Change & Innovation Originators.

“In the End All that we have to manage is - Information.” Information?

The Independent CIO

The Independent CIO The Independent CIO Bill Limond Independent CIO Heythrop Park 4 th October