Imperial`s “Way Forward “ by Kristin Gustafsen

Background Pilot started Oct st wave; 4 areas Restructure in organisation nd wave;11 areas

Values Based Standards

Discovery and Data Collection 1st and 2nd wave areas Ward visits Build relationships and promote projects Data collection Patient focus Staff focus

The Evidence Patient feedback interviews and discussions In-Patient feedback survey Staff feedback interviews and group sessions Staff feedback survey National Cancer Survey

Staff survey results RAG: Red/Amber/Green

Do you think hospital staff did everything they could to help control your pain? Did you feel the staff treated you as an individual person? Were you happy with how staff spoke to you during your stay? High Performing Questions

Example – Showing Improvement Did staff pay attention to your levels of general comfort? (E.g. Did you have enough pillows?)

Way Forward Events; Who, when, where?

VBS Themes Information and feedback Patients said; they feel informed about their treatment plan and care, although 3/10 said they had not received written information 3/10 felt that the ward welcome could be improved and they had experienced being left waiting without being informed about what was going on, making them very anxious. Staff said; they do not always get feedback, and that there is a lack of positive feedback and praise from senior leaders and managers. The ward manager do give staff praise sometimes.

Co-Design

Innovation challenges & Outputs Engagement Quick Wins Longer term solutions Patient involvement Project leads Resources Measures Sustainability

Q&A