In-flight service management Aj. Sam

House Keeping Punctuality Uniform/grooming Staying updated and in contact: Samairline.weebly.com Line group

Course outline and rationale Course out line - review 15 weeks of practical/theory Introduction to cabin crew service - clips

Is cabin crew the job for you? Shift work Long haul/body clock Restricted space On your feet always

Is cabin crew the job for you? Fatigue/time zones Grooming – no tattoos/piercings Enjoy interacting with people Always able to smile

QUESTIONS:

Essential cabin crew skills Commuication skills Remain calm under pressure Work quickly and efficiently Ability to work as part of a team Good organisation

Service routines routine of flight meet the crew – preflight briefing choosing positions flight deck briefing voyager report

QUESTIONS:

Pre flight duties Boarding positions jackets Hot towels Childrens toys UM briefings

Secure cabin Securing your area Arming doors Passing on checks Take off

Video Ab-initio familiarization MH370 Crew service clips Questions and review before practical mock-up

QUESTIONS:

Conversation work shop: your choice Choose a scenario from selection and discuss with your partner / small group Present to the group Questions and feed back

Scenarios You are at a party and know no one…what is your course of action? An annoying person is sitting next to you on an 8 hour flight. They keep talking about themselves but you have head ache. You cant remember an important persons name you need to make conversation without them knowing you forget……

Next week……… Please ensure you purchase text or make a copy Job Interviews Questions and feed back