IPSG, 1st & 2nd December 2005; G. Žurga COMPARATIVE REVIEW QUALITY MANAGEMENT in PUBLIC ADMINISTRATIONS of the EU Member States REPUBLIC OF SLOVENIA MINISTRY.

Slides:



Advertisements
Similar presentations
Chubaka Producciones Presenta :.
Advertisements

2012 JANUARY Sun Mon Tue Wed Thu Fri Sat
EUPAN HRWG/IPSG Meeting
Short-Term Economic Statistics Working PartyJune Short Term Economic Statistics Timeliness Framework Richard McKenzie OECD.
Eu2008.si May th DG Meeting IPSG – Innovative Public Services Group Dr Gordana Žurga.
IPSG Meeting -15, 16 November – Lisbon 2nd Meeting of IPSG November 2007 Parque das Nações  Lisboa  Portugal.
DATE POWER 2 INCOME JANUARY 100member X 25.00P2, FEBRUARY 200member X 25.00P5, MARCH 400member X 25.00P10, APRIL 800member.
Future of EUPAN in the point of view of the Czech Presidency Ministry of Interior of the Czech Republic náměstí Hrdinů 1643/ Prague 4.
EU Public Procurement Learning Lab Pia Marconi Rome, 13th December 2004.
2011 Calendar Important Dates/Events/Homework. SunSatFriThursWedTuesMon January
Österreich 2006  Präsidentschaft der Europäischen Union Austria 2006  Presidency of the European Union Autriche 2006  Présidence de L‘Union européenne.
Evaluation of EUPAN – State of Affairs & Roadmap – EUPAN Troïka Secretariat Meeting Luxembourg, 7 th July 2015.
12-13 May 20082nd IPSG Meeting Brdo pri Kranju Evaluation of Public Administrations‘ Added Value to the Lisbon Strategy Goals.
July 2007 SundayMondayTuesdayWednesdayThursdayFridaySaturday
Review of EIPA Resource Centre by PWC For Irish Presidency April 2004.

Dictation practice 2nd Form Ms. Micaela-Ms. Verónica.
Patrick Staes and Ann Stoffels
DG meeting, Draft resolution for IPSG
IPSG september 2009 Stockholm
The French Presidency of the European Union July – December 2008 IPSG working group - EUPAN Directorate General for State Modernisation.
Luxembourg Presidency Presentation Human Resources Working Group
EUPAN DG-Troika 3rd May 2007, Berlin Medium-Term Programme (MTP)
DG meeting, Draft resolution for IPSG
Quality Management in Public Administrations of the EU Member States Call for Updates Dr Gordana Žurga.
Portuguese Presidency
Portuguese Presidency
Human Resources Management Performance Assessment: Czech Presidency
PORTUGUESE PRESIDENCY OF THE COUNCIL OF THE EU
Innovative Public Services Group Next Steps
Human Resources Working Group Monday, 6th February 2006
Human Resources Working Group
Quality conferences Moving forward….
Slovenia’s Presidency to the Council of the EU
Comparative Analysis of Quality Management in Public Administrations in the EU Member States - Update Dr Gordana Žurga.
Customer Satisfaction Management
DG Troika – 26 October – Portugal
Up-dating of the EUPAN Handbook
Parque das Nações  Lisboa  Portugal
Comparative Analysis of Quality Management in Public Administrations in the EU Member States The DG’s acknowledged the importance of the e-Gov and encourage.
PUBLIC ADMINISTRATIONS MINISTRY OF PUBLIC ADMINISTRATION
Human Resources Working Group
IPSG Meeting – Agenda Item
SOCIAL DIALOGUE WITHIN THE SCOPE OF EUPAN
IPSG meeting 16/17 July 2007.
IPSG Meeting, Paris November 2008
EUPAN Quality Event November 2010.
EPAN – DG Troika secretariat Innovative Public Services
Preparing Ministerial Recommendations for the Medium-Term Programme (MTP)
Luxembourg, 03rd December 2015
Meeting of the Secretariat Friday 4th of July 2003
Innovative Public Services Group Meeting eGovernment Working Group
Innovative Public Services Group Next Steps
February 2007 Note: Source:.
Evaluation of Public Administrations‘ Added Value to the Lisbon Strategy Goals The DG’s acknowledged the importance of the e-Gov and encourage that work.
Parque das Nações  Lisboa  Portugal
DGs Meeting IPSG Report Monday,10 December 2007 Lisboa  Portugal
4QC Progress Report IPSG-meeting
IPSG – Innovative Public Services Group
EUPAN DG-Troika 3rd May 2007, Berlin Medium-Term Programme (MTP)
E-GOVERNMENT WG MEETING
STRUCTURE AND METHODS OF CO-OPERATION
European Public Administration Newsletter.
Evaluation of Public Administrations‘ Added Value to the Lisbon Strategy Goals Dr Gordana Žurga.
Current Status & Call for Updates
Introduction of Member States and Candidate Countries
EPAN – DG Meeting Innovative Public Services
2015 January February March April May June July August September
Presentation transcript:

IPSG, 1st & 2nd December 2005; G. Žurga COMPARATIVE REVIEW QUALITY MANAGEMENT in PUBLIC ADMINISTRATIONS of the EU Member States REPUBLIC OF SLOVENIA MINISTRY OF PUBLIC ADMINISTRATION Dr Gordana Žurga Current Status & Proposal for Continuation

IPSG, 1st & 2nd December 2005; G. Žurga The Contents  Purpose and Goals – the review  Activities Performed  The Usage  Proposal for Continuation

IPSG, 1st & 2nd December 2005; G. Žurga Purpose and Goals  To round the area of Benchmarking with assuring brief and transparent overall picture of the QM approaches, initiatives and tools;  To have accurate and standardized information on QM in PA of the EU MS

IPSG, 1st & 2nd December 2005; G. Žurga The Comparative Review is:  Oriented towards having a transparent matrix of the QM approaches, initiatives and tools in the EU MS;  Standardized information on each country at the broadest level;  Gathering together variety of existing information on QM in EU PAs

IPSG, 1st & 2nd December 2005; G. Žurga Potential Users Any person interested in the QM of EU PAs  To have comparative information;  Seeking for countries (or cases) for his/her Benchmarking activities;  Identifying sources for more detailed information

IPSG, 1st & 2nd December 2005; G. Žurga Fitting in the Benchmarking Model INFORMATION LEARNING APPLICATION EVALUATION Enabling Leading to Measurement Approving Template Protocol for updating EUPAN

IPSG, 1st & 2nd December 2005; G. Žurga Activities Performed  Start of the CR: in February 2005;  Template development: April – July 2005;  Launching the template: 25th July, 2005;  By 30th August 2005, 22 EU MS provided the information; Austria in October 2005;  Publishing the matrix at the EUPAN website: September 2005, 21 UE MS;  Updated matrix with the information for 22 EU MS: November 2005.

IPSG, 1st & 2nd December 2005; G. Žurga The Usage  For comparisons, conferences, MTP 2006/7;  No detailed statistics received by 28th November 2005;  Figures for September 2005 (second half): 55 downloads, 20 from inside EIPA, 35 from outside.

IPSG, 1st & 2nd December 2005; G. Žurga Proposal for Continuation (1) The EUPAN website (A) Updating the Matrix Information:  periodically, twice per year, once within each presidency: between the two IPSG meetings MS are asked to update their matrix information;  additional matrix item: Date of last update ;  part of the EUPAN communication protocol. (B) Customizing the Matrix: Basically, replacing the Excel file with more user friendly form; more clear separation of Levels 1 and 2.

IPSG, 1st & 2nd December 2005; G. Žurga Proposal for Continuation (2) 4QC  Contents analysis/Study of the QM in the EU PAs and presentation of the findings at the 4QC;  Leading country: Slovenia; G. Žurga;  Participating countries: seeking for volunteers;  Duration: till September 2006.

IPSG, 1st & 2nd December 2005; G. Žurga Proposal for Continuation (3) Mid-Term Work Programme 2006/7  Background, point 3: Efficiency of Public Administration;  Proposal: To compare practices of MSs in the matrix's area Measuring Quality of PA and search for good practices to stimulate learning in this area.

IPSG, 1st & 2nd December 2005; G. Žurga Proposal for Continuation (4) General – Possible Areas can be identified according to the principle:  relevance for IPSG, Lisbon Strategy etc.,  the matrix information on specific area can serve as bases for more detailed investigation and / or report.