Shelve more with less – with Lean Nancy Kress University of Nevada Las Vegas

What you will learn about Lean: Lean concepts Practical examples Why it works

The Reality Books still circulate Semester ends, students return books Semester ends, students unavailable to shelve books

What is “Lean?” Efficiency of work Organize processes to add value to the customer Do more with less

Do more with less WHAT? Correction Waiting Inventory Excessive motion Transportation

Auto manufacturing : Shelving books

Bookstacks : Supermarket

Basic Lean Principles Specify VALUE by specific service/product Identify the VALUE STREAM for the service/product Make value FLOW without interruptions Let the customer PULL value from the producer Pursue PERFECTION

Lean Principle #1: VALUE A service or product provided to the customer – that they would willingly pay for

VALUE Product = BOOK IN CATALOG Right time = NOW, AT THE SHELF Right price = FREE

Wasteful Shelving Activities Correction: Checking work for errors Do it right the first time!

Lean Principle #2: VALUE STREAM Activities required to provide a product or service into the hands of the customer

VALUE STREAM

Wasteful Shelving Activities Waiting: Sorting books

Wasteful Shelving Activities Transportation: book run

Lean Principle #3: FLOW Completion of tasks along the value stream with no delays or stoppages

Wasteful Shelving Activities Transportation: moving carts

Lean Principle #4: PULL The customer identifies the product or service they need, and gets is exactly when they need it.

Wasteful Shelving Activity Inventory: any form of batch processing

Lean Principle #5: PERFECTION The complete elimination of any activities along the value stream that don’t add value.

References Kress, N. (2007). Lean thinking in libraries. Journal of Access Services, 4 (no. 3/4) Madison, D. (2005). Process mapping, process improvement, and process management: A practical guide for enhancing work and information flow. Chico, Calif: Paton Press. Womack, J., & Jones, D. (2003) Lean thinking: banish waste and create wealth in your corporation. New York: Free Press.