English for Hospitality and Tourism midterm report 英語二丙 4a0c0123 陳奕錡 英語二丙 4a0c0126 吳奕蓉

Background information  1. gender: female  2. Age: …  3. Highest degree: … University of Hospitality and Tourism  4. Current company: … Airways  5. Location: Taoyuan Airport

Background information  6. Main customers: travelers to Hong Kong, Japan and Korea  7. Job title: airport service officer  8. The main partners: …  9. Job duties: seat allocation, boarding gate Service and Management travelers order

Questions  1. Do you need to use English to commutate at work? How important is it for you to use English to communicate?  A:Really necessary. There are a lot of travelers from around the world, so English is the basic language to me.

 2. With what media and on what occasion do you use English to commutate? What are the purposes of the communication?  A: Most of our meetings in the internal part of the company are face to face to update each company informations and notes; some travelers booking the tickets on the telephone and Internet even consulting or buy the tickets on the reception desk.

 3. What language communication problems do you have? What strategies and resources do you use to solve the problems?  A: No problem.  4. How do you improve your language and cultural competence?  A:To read some books or surfing the Internet to find information.

 5. What cross-cultural communication problems do you have? What strategies and resources do you use to solve the problems?  A:I find many foreigners are willing to speak, they can even speak very fluently in Chinese. Korean and Japanese communicate in English is limited, I think we still need to learn some basic Korean and Japanese would be better.

 6. How do you think about the problem solving experience? How important is it for you?  A: Sometimes I will surf the Internet to search the information or read the books in the bookstores. The best way is to exchange my opinions with colleagues. Japanese and Korean travelers mostly are the old, their English ability is limited, when I encountered this situation I feel really frustrated. So I strengthen these two languages recently.

 7. What help do you think the government, the society or the company should provide to help workers improve their English competence?  A:I think the best solution is to study by oneself.

 8. What suggestion do you have for school English education?  A: All-English education and force everyone to communicate with English.

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