The Development of English Communication of Hotel Students for Front Office Services through E-Learning Media. Leechai Panyawongngam, Ph.D Rajamangala University of Krungthep

Background

Objectives 1.To develop e-learning media for English communication of hotel students for front office services, 2.To study Pre-Post test results from this instruction media, 3.To find out users’ satisfaction 4.To study the experts’ evaluation toward instruction media of English conversation and communication for front office services.

Methodology 1. Adobe Flash, Adobe Illustrator, Notepad++ and wamp server were employed to develop this media program experts and 30 students were studied in this project. 3 experts namely programmer, animation developer and English language expert evaluated the quality of the program. 3 professional English language teachers considered content of the lessons in this instruction program. 30 students’ registered English conversation and communication for front office of 2/2014 were the sample study in this research. 3. Percentage, Frequency, Means, Standard Deviation and t-test were used to compute raw data.

Findings (1) Figure 2 E learning program evaluation by three program experts toward the e-leaning program

Findings (2) Figure 3 E learning program evaluation by English language experts toward the e-leaning program

Findings (3) Figure 4 Pre & Post test management evaluated by the software experts

Findings (4) Figure 5 Conclusion of Pre-Post test management evaluated by the experts

Findings (5 ) Figure 6.Users’ satisfaction towards E learning program

Findings (6) Figure 7.Overall comparison of learners’ Pre test result and Post test result

Thank You