Making Telecare Happen Fast!! Linda Sanders Corporate Director of Social Care, Health & Housing London Borough of Hillingdon

Change of scene Previously Director in Dudley –Developed an effective Telecare service in the Borough over a number of years –Recently accelerated this development with Tunstall’s assistance Moved to new job in Hillingdon –Telecare under-developed –“Marginal” service –OPPORTUNITY!!! Better outcomes, save money!!!

Making it Happen Plan has 4 key elements:- –Business Case –Leadership approach –Ensuring local services are “Fit for purpose” –“Winning over” the front line staff

Making it Happen Business Plan –Developed by Finance team –Foresees a net £4m+ saving over 4 years, (£805k first year) –Need to save 2,000 residential care weeks to breakeven, (year 1) –Delivers 3,000 Telecare users Leadership –Council and SMT on board –Clear, strong message about the vision –Appropriate Performance Management put in –“Partner Plan” put in place to ensure third sector, independent sector and citizen voice organisations are also on board

Making it Happen Local services “fit for purpose”? –Good basis in place with existing service –Made sure that capacity to meet demand was properly planned “Winning over the Front Line” –Training, training, training!!! –Win over “hearts and minds”, NOT about the technology –A little bit of “stick”!! Team targets for referrals You need a reason WHY NOT to include Telecare

Making it Happen A couple of other key things:- –Assigned clear delivery responsibility to Assistant Director in order to ensure that the work is done –Hired a project manager to drive implementation, (part time) –Work closely with the Telecare supplier

Thank you very much for listening!!