Keya Trivedi Management for IT Professionals Usha Mittal Institute of Technology

Bolo Bolo…..Tell Tell Tell me basic types of IT Business What are Products and services? Name few management careers in IT. What are the functions of Management?

Team Exercise Usha Mittal Institute of Technology Identify one industry and give a presentation on how management works in the same industry. Number of students in the team: 5 Time for the presentation: 15 to 20 mins No repetition in the industry chosen.

Management Concepts Usha Mittal Institute of Technology Inputs (Resources) Mngmt Process Outputs (Products/ Services ) Who carry out Managerial Functions? Managers,Administrators,Executives or Supervisors Common Aim: Managing the Organization to perform effectively and efficiently to achieve Productivity.

Science or Art?? Usha Mittal Institute of Technology F.W. Taylor : What you want men to do (knowledge) and then seeing that they do it in the best way( most efficient) and cheapest( most economical) way ( apply!!!!)

Management as a Profession Usha Mittal Institute of Technology  What are the requirements of a profession?  Evolvement in Management: - Knowledge increased and compiled - Taught by Universities and professionals - Management Associations - Professional Standards - Morals and Ethics specified - Management Skills advanced with Professional Managers.

Management – A Discipline Usha Mittal Institute of Technology Discipline??? It’s a Branch of Learning of a field of study.

Hierarchical Structure Usha Mittal Institute of Technology Top Middle Lower Board of Directors, Chief Executives & HOD Functional Managers: Production/Marketing/Finance Management Personnel TOP – Strategic/Conceptual planning, MIDDLE – Tactical/Aggregate Planning, LOWER – Day to Day planning

Managerial Roles Usha Mittal Institute of Technology

Managerial Skills Usha Mittal Institute of Technology Skills TechnicalHumanConceptualCommunicationAnalytical Decision making

Schools of Thought Usha Mittal Institute of Technology Classic School of Thought – based on Economic Efficiency, Physical aspects of work enviornment,scientific analysis of work tasks etc( Taylor and Fayol’s Principles) Behavioral School of Thought Modeling School - Decision Making, Systems Theory, Mathematical Modelling Modern Management Approaches - Contingency, Mckinseys 7S etc International Management – The Japanese Way

Group Participation and Learning Usha Mittal Institute of Technology F.W.Taylor’s Scientific Management ( in agreement – in disagreement) Henri Fayol’s Process Management ( What were his Principles of Work and how do we implement them?) McKinsey’s 7s approach

Japanese Way!! Usha Mittal Institute of Technology Always Different!! Important Features? Life time employment Greater concern for an Individual Emphasis on Seniority Sense of loyalty to the organization

Differences in approach with other countries Usha Mittal Institute of Technology Planning Organize Long term OrientationShort-Term Orientation Collective decision making ( many people Involved) Individual Decision Making ( Few People Involved) Decision Flow – Bottom to Top and Back. Decision Flow – Top to Bottom Slow decision making, Fact implementation Fast Decision Making, Slow implementation Collective Responsibility and Accountability Individual Responsibility and Collectivity Ambiguity in Decision MakingClear and specific Decision making. Informal organization StructureFormal and bureaucratic Organization. Well known Common OrganizationLack of Common Organization Competitive Spirit towards other enterprises Identification with Profession rather than Company

Differences in approach with other countries Usha Mittal Institute of Technology Staffing Young persons hired out of college only From colleges + Companies Slow Growth due to slow promotion through ranks Rapid advancement desired and demanded Loyalty to companyTo profession Performance Evaluation is Infrequent, long term Criteria PE is Frequent, short term Criteria Training and development – long term investment Just do it …done without hesitation Life time EmploymentJob insecurity Prevails

Differences in approach with other countries Usha Mittal Institute of Technology Coordinating Control Manager – Social facilitator and Group Member Manager – Decision Maker and Head of Group PATERNALISTIC STYLEDIRECTIVE STYLE Common ValuesDivergent Values Performance Evaluation is Infrequent, long term Criteria PE is Frequent, short term Criteria Confrontation avoided : Emphasis on Harmony Confrontation head – on: Emphasis on Clarity Control by PeersBy superiors Control Focus is on Group Performance (Saving Face!!) On Individual Performance (Fixing Blames!!) Extensive Use of Quality CirclesLTD use of QC

Theory Z Usha Mittal Institute of Technology Elective use of Japanese Managerial Practices Implemented by IBM, HP etc Characteristics? Emphasis on Interpersonal Skills ( Group decision With individual responsibility) Emphasis on Informal and Democratic relations Hierarchical Structure still prevails. Participative Management – Free flow of information for a joint consensus Workers are HUMANS and not treated like FACTORS Against the Japanese policy of infrequent appraisals. Dr. William Ouchi

Management – National and International Usha Mittal Institute of Technology Managerial FunctionsNationalInternational P – scan environment for threats and opportunities National MarketInternational Market O – Organization Structure View of Authority Structure for Domestic Operations Similar Global Structure Different S - Source of talent NationalInternational Pool D - Leadership & motivation Communication lines Similar Culture Short Distance Many different cultures Long Distances C - Reporting SystemSimilar requirementsMany different Requirements

You are a Manager working at the Airport. Write 3 skills that fall into each of these category - in all 18 skills should be stated. Usha Mittal Institute of Technology Skills TechnicalHumanConceptualCommunicationAnalytical Decision making

JOBS of a Manager Usha Mittal Institute of Technology Functional Management – Row1 General Management – Row 2 Project Management – Row 3