Change Management CAMP JUNE 11, 2014

Change Management – why?  Why is it necessary?  Why is it important?  Proactive  Cost effective  Transparent  Professional  Why isn’t it easy?

Axioms of Change  People don’t resist change; they resist being changed…  In all change  Some things are new  Some things are abandoned  Some things stay the same  Change resistance decreases as communication increases  All major change events will invariably leave some people unhappy  Without change, there is no progress

Why Resist Change?  Fear of unknown  Loss of control  Lack of involvement  Possible loss of status  History of past change that didn’t work  Comfortable with the status quo  Lack of trust  Lack of understanding of value/benefit

Driver 1 for Successful Change  Understand  Specifics of change  Why, When, Where, What, How  Project plan, schedule  Impact  How does it affect stakeholders  How is it perceived by other parties

Driver 2 for Successful Change  Skills  Training  Role clarification  Policy support  New process development

Driver 3 for Successful Change  Environment  Resources  Staffing  Clear priorities  Managerial Support

Driver 4 for Successful Change  Motivation  Vision  Involvement  Management Modeling  Rewards (celebrate the wins!)

Checklist – communication content  Did we outline the reasons for the change?  Did we explain the benefits?  Did we communicate potential negative aspects?  Did we state when the change takes place?  Did we communicate how long it will take?  Did we clarify the overall plan?

Checklist – communication process  Did we let stakeholders know about the change in advance?  Did we communicate clearly and frequently?  Did we establish a communication website or reference source?  Did we employ multiple forms of communication?  Did we involve stakeholders in review of the communication plan?  Did we reach the correct audience?

Checklist – skills  Did we establish who will be impacted?  Did we explain impact appropriately?  Did we provide training to those affected?  Did we consider unintended consequences?  Did we follow up with those impacted to ensure all issues were addressed?

Checklist – environment  Is executive sponsorship established?  Is change appropriately prioritized?  Is the change resourced as required?  Staff (including backfilling)  Funds  Other (consultants)  Is the organization willing to give up a lower priority to accomplish this one?  Did we plan for contingencies?

Checklist – motivation  Did we develop a lessons learned from previous change efforts?  Did we get feedback during the project and after?  Did we provide recognition for those who made a difference?  Did we celebrate success as a team?

Summary Change Management  Change is inevitable if we are to succeed  Change management recognizes that resistance is natural  Change management approaches each change systematically  Communication (based on full understanding)  Skills training  Environmental conditioning  Ensuring appropriate motivation Thank you and happy changing!