© 2004, CARE USA. All rights reserved. MODULE ONE MANAGING DIVERSITY AND INCLUSIVENESS IN A MULTICULTURAL WORKFORCE

© 2004, CARE USA. All rights reserved. CARE’s DEFINITION FOR DIVERSITY “Collectively, CARE's partners and staff embody the richness of diversity found in the socioeconomic and cultural environments in which we work. Embracing diversity at CARE means valuing, respecting and fully benefiting from each individual's unique qualities and abilities in order to fulfill and strengthen our vision and mission. Among other characteristics, diversity includes gender, race, nationality, ethnicity, religion, sexual orientation, age, disability, as well as diverse perspectives that uphold CARE's core values. We strive to create and maintain a work environment that promotes diversity in everything we do.”

© 2004, CARE USA. All rights reserved. CARE’S BUSINESS CASE FOR DIVERSITY In order to enhance and advance our relief and development work, we need a variety of perspectives to inform relevant and responsible choices about how programs are designed, and about how projects are managed and implemented; To increase capacity within the communities in which CARE works we need to build collaborative relationships and partnerships amongst people with a multiplicity of similarities and differences; CARE’s mission calls for affirming the dignity and worth of all people. That includes, but is not limited to, combating discrimination in all its forms; CARE’s successful future is dependent upon our ability to learn and innovate. Our differences in knowledge, approach and perspective are the source and spring of innovation and learning; CARE promotes diversity because we believe it is the right thing to do and it upholds CARE’s core values of “RICE”.

© 2004, CARE USA. All rights reserved. CARE ’ s Framework for Action Trust Learning Accountability Representation

© 2004, CARE USA. All rights reserved. TIME-LINE OF CARE’S JOURNEY 1995 First Diversity Initiative 1998 Gender Equity Initiative Re-dedication to Diversity CARE International Vision Gap Analysis and Training Curriculum Reinforced linkages to RBA work Programming Principles Endorsed Conf –commitment to empowerment

© 2004, CARE USA. All rights reserved. GOALS FOR MODULE I Advance CARE’s Core Mission and Values by:  Exploring how our differences and similarities impact our organizational life;  Learning new skills to function effectively in a diverse and complex workplace;  Practicing personal and collective responsibility for furthering our organizational learning

© 2004, CARE USA. All rights reserved. AIKIDO MODEL Know where you are Meet the other See what you can do together

© 2004, CARE USA. All rights reserved. Three Skill Baskets that Correspond to the Aikido Model Awareness  [Know where you are] Dialogue  [Meet the other] Action  [See what you can do together]

© 2004, CARE USA. All rights reserved. Skill Sheet 1: Acknowledge Existing Wisdom Pay attention to your successful experiences with diversity Talk about your successes with others Let your current expertise provide a base of confidence and excitement for future success

© 2004, CARE USA. All rights reserved. Skill Sheet 2: Surface What is Hidden Pay attention to the assumptions, feelings, beliefs, values and experiences that are driving your behavior Make conscious choices about sharing these aspects of yourself with others Encourage and invite others to share the same with you

© 2004, CARE USA. All rights reserved. Skill Sheet 3: Appreciate the Multiplicity of Identities and Meaning Pay attention to the different ways you identify yourself, and the meaning that you give to those aspects of who you are Share this information with others, and invite the same from them Approach this information in yourself and others with wonder and awe; see and touch and feel the incredible beauty of our infinite variation

© 2004, CARE USA. All rights reserved. ICEBERG Behavior and Appearance Assumptions, Beliefs, Biases, Hopes & Dreams, Feelings, History (personal and collective), Wounds, Cultural WorldView

© 2004, CARE USA. All rights reserved. Skill Sheet 4: Practice Grounded Flexibility Feel and honor how the many pieces of who you are fit together in the unique whole human being that you are. Know what home feels like, so that when you go away from home, you can find your way back Take the ease and relaxation of home into any situation, so you can bend and flow with, adapt to and welcome whoever or whatever you meet

© 2004, CARE USA. All rights reserved. Working Style Characteristics

© 2004, CARE USA. All rights reserved. Skill Sheet 5: Expand Beyond your Comfort Zone Know what your comfort zone feels like and how its boundaries change in different settings Practice stepping to the edge of the zone, then taking one - or more - steps beyond Notice how your comfort zone changes over time - what previously seemed impossible is now quite natural to you.

© 2004, CARE USA. All rights reserved. Skill Sheet 6: Suspend Judgment Notice when you are labeling, categorizing, making negative judgments about or otherwise putting others in some box. No need to judge yourself harshly for making judgments; it is a natural process. If letting judgments go is difficult, try putting them to the side. Tell yourself you can always come back to them later, but for now, you are wanting to really meet the other and need to move these thoughts out of the way.

© 2004, CARE USA. All rights reserved. Skill Sheet 7: Engage with Curiosity Be like a child, full of wonder and curiosity. Be genuinely interested in wanting to know more about the other Bring that curiosity into the dialogue. Seek to learn more, to discover something wonderful and new in your interaction with the other. Ask questions that are meant to learn how others make sense to themselves. Whether you agree with them is unimportant; how deeply you can understand them is the true task

© 2004, CARE USA. All rights reserved. Skill Sheet 8: Go Treasure Hunting Think of the other as a storehouse of untapped treasure, and of yourself as the treasure seeker Delve into this storehouse with delight and enthusiasm. Finding the treasure, you have received a great gift. Admire it. Be grateful.

© 2004, CARE USA. All rights reserved. Dominant and Subordinated Group Membership Dynamics 1. Define reality, “truth” 2. Sets rules, standards 3. Seen as normal 6. Follows rules 7. Expected to fit in 8. Seen as less than Dominant + Subordinated -

© 2004, CARE USA. All rights reserved. Skill Sheet 9: Create New Territory Finding common ground. Discovering the places where people agree, or have shared interests, and build on them. Integrating or synthesizing differing views. Using metaphor and symbols as a way of accessing new ways of understanding the situation, and generating creative possibilities Staying in inquiry mode to allow for synergy. The question contains the answer. Let the magic of the dialogue spark its own unique unexpected blend

© 2004, CARE USA. All rights reserved. Skill Sheet 10: Reflect on Learning Together Stay in a spirit of inquiry and experimentation. Keep raising questions (especially unanswerable ones); Insure periodic sessions for reflection. At whatever level of the organization set aside special time for people to think together about their diversity work; Use deeper dialogue to surface new wisdom and mirror back to you the system’s intelligence; Capture the learning, and share it widely. Allow each new dimension of learning to become the ground for the next level.

© 2004, CARE USA. All rights reserved. Skill Sheet 11: Make Individual & Collective Commitments Ask yourself, “What can I do now to move this initiative one step further?” Now ask, “What am I willing to do?” “Is what I am willing to do indeed feasible?” and finally, “What am I willing to publicly commit to doing, and be held accountable for?” Go through the same process at the group level Work actively to help each other fulfill your commitments. Ask for support, and give it generously.

© 2004, CARE USA. All rights reserved. Skill Sheet 12: Follow Through Develop trust by being trustworthy; expect the same from others Make agreements about accountability. How will you hold each other to your commitments? Speak up about accountability. Applaud and appreciate follow through when it does happen.