Consumer Rights Helen McCallum Consumers International 1 March 2012

About Consumers International 220 member organisations in 115 countries Funded by membership fees and donors Global research and campaigns through our members Champion consumer rights within international decision- making processes

About Consumers International Our Mission is to build a powerful movement to champion consumer rights and to help protect and empower consumers everywhere. Our Vision is of a world where people have access to safe and sustainable goods and services, exercising their individual rights as consumers and using the force of their collective power for the good of consumers everywhere.

About Consumers International A brief history of the consumer rights movement The challenges to consumer rights How we are meeting those challenges What the future holds for consumer rights

About Consumers International

International Organisation of Consumer Unions (IOCU, later CI) founded in 1960 An international information exchange for consumer product testing

“Consumers by definition, include us all. They are the largest economic group, affecting and affected by almost every public and private economic decision. Yet they are the only important group... whose views are often not heard.”

 Right to safety  Right to be informed  Right to choose  Right to be heard

The right to safety

The right to be informed

The right to choose

The right to be heard

 The right to satisfaction of basic needs  The right to redress  The right to a healthy environment  The right to consumer education

The right to satisfaction of basic needs

The right to redress

The right to a healthy environment

The right to consumer education

The future of consumer rights

Missing consumer rights?