1 National Partnership Council

2 Our vision is to create a new VA medical center in New Orleans that will be among the highest- performing VA medical centers across all VA missions (healthcare, research and education). The goal is to see the first patient in the new VA medical center by the end of New Hospital: 1.6 million square feet 200 hospital beds 2000 parking spaces 85% construction complete. In the current medical center and the new hospital, access of Veterans to timely healthcare is a top priority. Critical activities to improve access, demonstrating an improvement in access results, and understanding the response of Veterans to improved access are essential priorities. Currently: 41,000+ active patients FY13-15 growth = 7.23% 550,000 + FY15 appointments To deliver outstanding healthcare the New Orleans VA medical center system must retain its great employees and recruit and hire the most talented in the healthcare industry. We want to be the employer of choice and make the VA’s workforce the best it can be so as to be the preferred healthcare choice for Veterans. Positions Current Needed Physicians Nurses Other clinical Total October 2015

3 ACCESS: Three ways we deliver care Face to face 39,000 Veterans Virtual (telehealth-11,971 Veterans, secure messaging 11,500/mo average) Non-VA care 16,489 Veterans

4 ACCESS: Wait Times Completed Appointment Wait Times Percent Appointments Completed within 30 Days Average Completed Appointment Wait Times in Days July 2015 July 2015Primary CareSpecialty CareMental Health SLVHCS95.66%5.08 Days9.8 Days2.91 Days New Orleans94.5%6.04 Days10.61 Days3.70 Days Slidell98.68%3.82 Days3.34 Days.88 Days Hammond99.24%6.51 Days6.09 Days1.51 Days Baton Rouge96.74%5.21 Days6.46 Days2.37 Days St. John99.66%3.12 Days16.46 Days2.13 Days Bogalusa97.86%4.75 Days0 Days4.41 Days Franklin100%1.37 DaysO Days2.96 Days Houma99.64%2.50 Days.47 Days3.30 Days

5 ACCESS: Wait Times Scheduled Pending Appointment Wait Times Percent Pending Appointments Scheduled within 30 Days of Preferred Date 9/1/2015 Average Appointment Wait Times in Days Primary Care Specialty CareMental Health Scheduled Pending Appointments 9/1/2015 SLVHCS90.66%8.95 Days12.83 Days2.78 Days New Orleans89.31%7.77 Days13.26 Days3.99 Days Baton Rouge92.15%9.72 Days10.64 Days3.21 Days Houma99.49%5.27 Days.93 Days3.39 Days Slidell Clinic89.93%14.59 Days22.33 Days.68 Days Hammond Clinic97.67%10.32 Days4.22 Days.52 Days St. John99.47%3.02 Days14.33 Days1.41 Days Bogalusa Clinic92.76%9.41 Days0 Days3.75 Days Franklin99.16%3.03 DaysO Days2.54 Days