Optimized Permitting and Routing of Oversized and Overweight (OS & OW) Vehicles Branford Dodd, Director Oklahoma Dept. of Public Safety Jay Adams – Hexagon Safety & Infrastructure

Session Agenda 1.Business Problem2.Solution3.Benefits4.Anticipated Long-Term Benefits5.Future Plans and Strategy

Business Problem

Growth Rapid growth of OS/OW permits Safety Providing the safest routes Customer Satisfaction Unacceptable times to provide permits

OS/OW: Costly Problem

AASHTO Study found one 80,000 lbs truck has same impact as On a section of asphalt road (American Association of State Highway Transportation Officials – AASHTO) In 2014, the National Bridge Inventory showed the number of Structurally Deficient Bridges on the US Highway System: OS/OW: Costly Problem

Intelligent Routing and Customer Friendly

Solution Additional information

Project Goals DPS/DOT Customer the ability to: Submit a permit request electronically Generate safe routes automatically Pay for and receive permits electronically DPS/DOT with ability to: Keep pace with OS/OW permits demand Preserve roadway infrastructure Ensure public safety Improve customer service Enable Monitoring and analysis The Project Provides

Proposed Solution Modules The Intergraph Solution Modules

Project Approach/Timeline Dec 2009 – July 2011 Iteration Design Aug 2011 Code Complete FAT/SAT Nov 2009 Project Kickoff Sept 2011 Beta Testing Oct 2011 Industry Training Nov 2011 Production Go Live!!!

Automated Routing & Restriction ManagementAutomated Routing & Restriction Management 1.Road Network 2.Apply Roadway Restriction 3.Enter Vehicle and Load Information 4.Enter Origin and Destination 5.Submit Route Request Automated Routing Application selects the Safe Route

Automated Routing 1. Road Network 2. Apply Roadway Restriction 3. Enter Vehicle and Load Information 4. Enter Origin and Destination 5. Submit Route Request

Benefits

System Benefits: Customer Relations Customer satisfaction Route Accuracy Improving route safety with consistency and accuracy Permit turnover time Instantaneous turnover time on permits Reduced call waiting Call time reduced from hours to mere minutes Reduced call hours Ability to reduce call center hours

Production: Year One (Revenue) Record Revenue Year: $38,152,241 (2010) Monthly Average:$3,883,995 Daily Average:$185,689* Prior to Project Record Revenue Year: $46,607,938 20% Increase in First Year Revenue After First Year of Project * Average days per month calculated as 21 days.

Production: Year One (Calls) Call Center Hours: 7:00am to 7:00pm Average Hold Times: 3.7 hours Average Monthly Disconnects: 32,100 Prior to Project Call Center Hours: 7:00am to 5:30pm Average Hold Times: 7 minutes Average Monthly Disconnects: 24 After First Year of Project

Begin BrR – VIRTIS integration Improvements to agent/user interface Fleet Management support Enhance user help information Enhance credit card processing New system management console Increase browser compatibility Enhancement to Route Planner Route duplication Via Points 2013 Phase II Key Enhancements: Production Year Two (2013)

Production: Year Two (2013) Daily Average: $188,619* Monthly Average: $3,945,273 Year Total: $47,343, Revenue * Average days per month calculated as 21 days.

Production: Year Two (2013) Daily Average: 941 Monthly Average: 19,689 Year Total: 236,272 18% increase in permit AFTER deployment Permits

Production: Year Two (2013) Dropped Call Percentage reduced by: 27.18% Calls Disconnected Total reduced by 46,343 from 2012 to Calls

Production Year Three (2014) 2014 Key Enhancements: Customer Satisfaction Index. (C.S.I.): 91% Increase in mobile compatibility Improvement in application process Route planner improvement Zero bridge strike implementation: 92% Supplemental document requirement(utility) Increase in browser compatibility Adopted solution for moment and shear Electronic invoice

Production: Year Three (2014) Daily Average: $214, Monthly Average: $4,496, Year Total: $53, % increase over ‘13 Revenue

Production: Year Three (2014) Daily Average: 1, Monthly Average: 21, Year Total: 253,841 7% Increase over ‘13 Permit

Production: Year Three (2014) Dropped Call Percentage reduced by: 8.95% Calls Abandoned Total reduced by 7,710 from 2013 to 2014 Calls

Anticipated Long-Term Benefits Additional information

Long-Term Benefits Increase in Customer Satisfaction Increase in safe and reliable routes with consistency Decrease in permit turnaround time. Decrease in dropped calls.

Future Plans and Strategy

Safety > 80% Auto Permit Moment & Shear / VIRTIS Deployment Customer Satisfaction Index(C.S.I.): 95% Zero Bridge Strike Initiative: 99.25% Mobile Device Integration SWP Partnership with Customers (B.C.A.) Maintain supplemental document requirements Continue to develop working relationship with city and county personnel.

QUESTIONS? Branford Dodd, Director Oklahoma Dept. of Public Safety Jay Adams – Hexagon Safety & Infrastructure