Introducing Aetna Whole Health – Baptist Health System and HealthTexas Medical Group Baptist Health System HealthTexas Medical Group Aetna

Aetna Whole Health value — the triple aim of better health, better care, better cost Earlier intervention More coordination Better care Under the new ACO model WE CAN transform the way care is delivered in a way that works for everyone. Our collaborative approach focuses on 3 key elements referred to as Triple AIM: Better Health, Better Care and Better Cost Better Health meaning . . . .managing populations to identify patients that need care and that we are engaging more patients in their health through our innovative programs. Better Care meaning . . . . Earlier intervention of patients that need care or that are not following care plans and with more coordination to eliminate redundancies . Embedded Care Teams (Aetna and the provider) working together to coordinate care and follow-up on care in between visits Together, they are not waiting for members to make appointments. They are being proactive by reaching out to and engaging members with technology and support. Better Cost meaning . . . Reducing unnecessary utilization translating into a more competitive offering: 8-15% first year savings with sustained savings So this all sounds good, But let’s hear from some of our ACO collaborators to give you a better sense of how we are truly changing the model. Better health Better cost Managing populations More engagement 8 – 15%* savings year 1 Lower trend *Up to 8-15% savings compared to best in market broad network plans. Actual results may vary.

Baptist Health System & HealthTexas Medical Group commitment A member-centric, effective and efficient health care model that meets the needs of each individual family Appointment slots held open for members with chronic care, urgent care, or acute needs Access to appointments on Saturdays Access to extended hours before and after normal business hours Physicians available at all times, day and night, for all patients Immediate access to each patient’s personal health history and information

A better member experience Presenter Tips: Links on each picture work in slide show mode. Clicking on them will launch the video from You Tube. On the You Tube video tool bar, you can click to expand to full screen. Videos are also available to download for presentations on our SalesWeb site found from the SW home page under “Market Segments/Accountable Care Organizations.” See “request a video” in the upper left nav bar. A better member experience See what it’s like to be an Aetna Whole Health member (click on photo to play) Beverly has congestive heart failure Charles falls and hurts his knee Watch this video to learn Alex learns he is a diabetic Angela’s spleen ruptures after a car accident

The Aetna Whole Health network includes: Primary Care HealthTexas Medical Group MedFirst (Baptist Health System) Pediatricians San Antonio Pediatric Associates ABCD Pediatrics A Plus Pediatrics Leon Valley Pediatrics Urgent Care Concentra Health Services Texas Med Clinic Alamo Heights Minor Emergency Clinic Hospitals Northeast Baptist Baptist Medical Center St Luke’s Baptist Hospital North Central Baptist Hospital Baptist Emergency Hospital Mission Trail Baptist Hospital *For a complete list of physicians and specialists refer to DocFind

Aetna Whole Health – Baptist Health System and HealthTexas Medical Group Coverage area: Bexar, Kendall, Comal, and Guadalupe Map is for illustrative purposes only. Please consult DocFind for the most up-to-date information on providers and facilities in the Aetna Whole Health – Baptist Health System and HealthTexas Medical Group.

Aetna Whole Health – Baptist Health System and HealthTexas Medical Group Coverage area: Bexar, Kendall, Comal, and Guadalupe Map is for illustrative purposes only. Please consult DocFind for the most up-to-date information on providers and facilities in the Aetna Whole Health – Baptist Health System and HealthTexas Medical Group.

Building your care team First, choose a primary care doctor to lead your care team. Visit www.aetna.com/docfind Type a name, specialty, procedure or condition in the “Who or what are you looking for?” box Enter your ZIP code in the “Where?” box Choose (TX) Aetna Whole Health – Baptist Health System & HealthTexas Medical Group

A Differentiated Member Experience Dedicated phone number (210-920-9301) for you to schedule appointments and find primary care physicians Gold ID cards to help providers recognize members Member welcome video and e-brochure available at myaetnawholehealth.com