© 2014 HDR Architecture, Inc., all rights reserved. © 2014 HDR, Inc., all rights reserved.

COMMUNICATIONS PLAN FOR SUCCESSFUL CAPITAL PROJECTS

 Courtney Driver - City of Winston-Salem  David Saunders - HDR  Chris Brown - HDR INTRODUCTIONS

 Winston-Salem capital projects o $$$ o Size o Number BACKGROUND

 Every project is different. o Expectations of the customer o Completeness of preliminary design o Regulatory and permitting drivers o Schedule issues o Delivery methods o Cost issues o Staffing constraints  Every project has certain key elements. o Development of scope & fee o Development of design requirements o Communication of expectations ALL PROJECTS ARE NOT CREATED EQUAL

 Owner o Manager o Project Engineer/Manager o Project “customer” (i.e. End User)  Delivery Team o Principal o Project Manager o Project Engineers o Sub-Contractors KEY PLAYERS

 Public o Customers o Passer-Bys (General Public) o Other affected parties  Regulators o Building Inspections o State o Federal o Safety KEY PLAYERS- CONT.

Changes KEY CHALLENGES  In staff  In schedule  In project expectations  Conditions  Regulations There are at least two sides to every story.

What Can Happen/What Can Go Wrong  Early warning signs/symptoms  Tendency to avoid conflict o Protect relationships o Protect feelings  Avoid the temptation to be passive aggressive.

Need a Solution that Identifies Issues and Avoids Blame and Emotions  Resolution  The sooner the better  Avoid blame  Take ownership of your half of the issue  Have and escalation plan o Exercise the plan early and often

 Components (Checks and Balances)  Scope of Work - Project Charter  Different phases have different needs. o Preliminary Design o Detailed Design (50%) o Detailed Design (90%) o Bid Documents o Pre-Construction o During Construction o Start Up o Acceptance and Post Project DRAFT PLAN

 When issues occur: o Early identification allows for early correction o Every project has a learning curve  When staff and managers transition o Have a document o Review the document o Lessons learned-Engineers  Always seek feedback o At multiple levels/from multiple sources o Respond to feedback DRAFT PLAN-CONT.

 Shared responsibility  Shared cost LESSONS LEARNED

 Courtney Driver  David Saunders  Chris Brown QUESTIONS?